Shubham Patil
Pune
Summary
Results-driven Application Support Engineer with 2.5 years of experience in providing comprehensive technical support and managing application performance in fast-paced environments. Adept at troubleshooting complex issues, optimizing application performance, and ensuring seamless operations across diverse platforms.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
DGFuturetech pvt ltd.Pune
Pune
03.2023 - Current
- 24/7 Application Monitoring: Implement and manage continuous monitoring solutions to ensure the availability and performance of critical applications. Utilized tools such as Splunk, Datadog, and Slack to track application health and respond to anomalies in real-time.
- Incident Response: Respond promptly to alerts and incidents, diagnosing issues, and coordinating with relevant teams to resolve them quickly. Document incident details, root causes, and resolutions for future reference and continuous improvement.
- Develop and implement :Automated scripts to streamline repetitive tasks, improving operational efficiency.
- Check logs using AWS CloudWatch, and check the issue.
- Collaboration: Work closely with development and infrastructure teams to address application-related issues and implement improvements based on monitoring insights.
Analyst I - Service Management
Accelya
Pune
02.2022 - 12.2022
- Track Incidents: Log and manage incidents reported by users or identified through monitoring tools. Ensure incidents are resolved in a timely manner according to established procedures.
- Process Requests: Handle service requests from users, including new requests, modifications, and deletions. Ensure requests are fulfilled according to service agreements.
- Quality Checks: Perform quality checks on service delivery to ensure it meets the required standards and identify areas for improvement.
- Leverage expertise : In Core Java, SQL databases to diagnose and resolve technical difficulties encountered by customers.
Education
BE(E&TC) - Electroncs
Shivaji Vidhya Pith, Kolhapur
Sangli08-2020
Skills
- Operating Systems: Windows, Linux
- Database Management: MySQL,PostgreSQl
- Scripting & Programming Languages: Shell Scripting
- Networking: TCP/IP, DNS, HTTP/HTTPS
- Monitoring Tools: Nagios, Splunk, New Relic
- Application Servers: Apache, Tomcat, WebLogic, IIS
- Version Control Systems: Git, SVN
- APIs & Web Services: REST, SOAP
- Incident Management Tools: ServiceNow, Jira
Certification
- AWS Certified Solutions Architect - Associate
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Japanese
Beginner
A1
Timeline
Application Support Engineer
DGFuturetech pvt ltd.Pune
03.2023 - Current
Analyst I - Service Management
Accelya
02.2022 - 12.2022
BE(E&TC) - Electroncs
Shivaji Vidhya Pith, Kolhapur
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