Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

SHUSHANK CHAUHAN

Dehradun

Summary

Results-driven Technical Support & MFT / Integration Engineer with 3+ years of enterprise experience supporting secure file transfer and IT operations across Windows and Unix/Linux environments. Skilled in administering IBM Sterling Control Center, IBM Sterling Connect:Direct, and IBM Sterling B2B Integrator, with strong expertise in troubleshooting, system monitoring, SQL, and SSL/TLS & SSH certificate management.. Known for strong collaboration, exceptional communication, and the ability to resolve technical issues efficiently, maintaining high customer satisfaction and business continuity. Committed to innovation and providing reliable IT solutions in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Technical/Application Support Engineer

Capgemini Engineering
Gurgaon
11.2022 - Current
  • Owned end‑to‑end administration and support of enterprise Managed File Transfer (MFT) environments handling business‑critical data across Windows, Linux, AWS, and OpenShift.
  • Deployed, configured, and maintained IBM Sterling Control Center (Monitor & Director) to provide centralized visibility and control for Connect:Direct, SSP, B2Bi, and infrastructure nodes.
  • Performed complete SSL/TLS and SSH certificate lifecycle management, including CSR generation, CA coordination, certificate chain validation, cipher hardening, renewals, and rotations.
  • Designed, implemented, and supported secure, scheduled, and event‑driven file‑transfer workflows ensuring compliance, resiliency, and high availability.
  • Configured service level criteria (SLCs), dashboards, and alerts to monitor transfer success/failure, SLA breaches, node health, and system anomalies, enhancing operational oversight.
  • Automated monitoring, alerts, and operational reporting using REST APIs, scripting, and platform-native automation, which minimized manual effort and decreased mean time to resolution (MTTR).
  • Served as a key escalation point for P1 / production‑down incidents, performing log analysis, RCA, and driving permanent corrective actions.
  • Developed detailed knowledge-base articles and documentation for recurring issues, leading to a 30% reduction in repeat incidents.
  • Worked cross‑functionally with security, network, cloud, and integration teams—including healthcare‑style integration environments—to deliver stable, secure, and compliant operations.

Education

Bachelor of Technology - Petroleum Engineering

UTTARANCHAL INSTITUTE OF TECHNOLOGY
DEHRADUN UTTRAKHAND
08-2020

Skills

  • Operating Systems: Windows, Linux
  • Cross-functional collaboration
  • System monitoring
  • Cloud Platforms: AWS - EC2, Lambda, S3, Cloud Watch,
  • Containerization and Orchestration: OCP (Openshift)
  • Ticketing- Issue Tracking Systems and Tools: JIRA, Salesforce, Git
  • Tools: Postman (RestAPI), Terraform

Projects

Network Operations & DWDM Infrastructure Monitoring – Ciena

  • Supported large-scale optical and IP networks, ensuring high availability of DWDM-based transport infrastructure in a 24/7 NOC (Network Operations Center) environment.
  • Monitored DWDM, optical transport, and IP network elements for alarms and performance issues
  • Performed L1 troubleshooting for fiber cuts, link failures, and bandwidth degradation
  • Analyzed critical/major/minor alarms and ensured timely incident resolution within SLA
  • Coordinated with L2/L3, field engineers, and cross-functional teams for fault isolation
  • Executed change management activities and supported planned maintenance windows
  • Conducted Root Cause Analysis (RCA) and prepared incident reports
  • Maintained ticketing systems and ensured accurate documentation of network events
  • Proactively identified risks to improve network uptime and service reliability

IBM Sterling Control Center

  • Implemented centralized monitoring for Connect:Direct, B2Bi SFG, SSP, and servers, enabling proactive issue
    detection and availability management.
  • Configured SLCs to track file transfer performance across hundreds of nodes, improving visibility and incident
    resolution efficiency.
  • Automated SMTP alerts, maintenance monitoring, and reporting to support operational excellence and ticket
    reduction initiatives.
  • Integrated SSO and enhanced authentication mechanisms; leveraged REST APIs for infrastructure and system
    automation.

IBM Connect:Direct

  • Resolved availability and performance issues in Connect:Direct file transfers by addressing misconfigurations,
    Secure+ authentication failures, network connectivity disruptions, and certificate-related problems across
    multi-platform environments (Windows, Linux, AWS, OCP), ensuring operational excellence and minimal
    downtime.
  • Implemented secure file transfer configurations using TLS protocols, cipher suites, and CA certificates.
  • Troubleshooting and Root Cause Analysis: Replicated production environments locally for testing and
    debugging, resolving configuration errors and improving file transfer efficiency and server health monitoring.
  • Developed custom scripts and configuration changes based on client requirements.
  • Implemented secure, certificate-based authentication using Keytool, iKeyman, and OpenSSL to establish
    encrypted communication channels for applications and REST web services, in alignment with infrastructure
    and compliance standards

Timeline

Technical/Application Support Engineer

Capgemini Engineering
11.2022 - Current

Bachelor of Technology - Petroleum Engineering

UTTARANCHAL INSTITUTE OF TECHNOLOGY
SHUSHANK CHAUHAN