Deepak Kumar
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Results-driven Management professional with 23 years of experience in 6 operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Witty Hospitality Pvt Ltd
10.2018 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Collaborated with team leaders on quality audits.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Assistant General Manager of Operations
Hot n Chillz, DMRC
11.2012 - 12.2017
- Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
- Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Developed company budgets and reported total profits and losses annually.
- Coordinated meetings with vendors and negotiated contract terms.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager - Business Operations
Galaxy Entertainment Pvt Ltd
03.2007 - 11.2012
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Provided leadership, direction and strategic planning for business unit operations.
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Directed business operation processes and developed policies.
Restaurant Manager
Corn World, Kamla Nagar, Delhi
06.2005 - 02.2007
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Updated computer systems with new pricing and daily food specials.
- Coached team members on food safety and customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created detailed reports on weekly and monthly revenues and expenses.
Floor Manager
24 Square Multi Cuisine Restaurant, Delhi
04.2003 - 06.2005
- Assessed team member performance and developed improvement plans for weak points.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
- Performed quality assurance procedures to deliver products and services that met standard grade.
Customer Service Cashier
Gulati Restaurants, Delhi
06.2000 - 03.2003
- Trained new team members in cash register operation and customer services.
- Learned roles of other departments to provide coverage and keep restaurant operational.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and delivery orders.
Education
Bachelor of Science - Hotel Administration And Hospitality
IASE
Sardarshahr Rajasthan06-2013
Skills
- Performance monitoring
- Performance reporting
- Production
- Workflow Optimization
- Process Improvement
- P&L Management
- Budget Development and Management
- Quality Assurance Controls
- Policies and procedures implementation
- Operations Management
- Business Strategy Development
Timeline
General Manager of Operations
Witty Hospitality Pvt Ltd
10.2018 - Current
Assistant General Manager of Operations
Hot n Chillz, DMRC
11.2012 - 12.2017
Manager - Business Operations
Galaxy Entertainment Pvt Ltd
03.2007 - 11.2012
Restaurant Manager
Corn World, Kamla Nagar, Delhi
06.2005 - 02.2007
Floor Manager
24 Square Multi Cuisine Restaurant, Delhi
04.2003 - 06.2005
Customer Service Cashier
Gulati Restaurants, Delhi
06.2000 - 03.2003
Bachelor of Science - Hotel Administration And Hospitality
IASE
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