Deepak Kumar
Zonal Manager-Service
Summary
To work in as Challenging and friendly atmosphere where there is ample opportunity of learning, Professional development, and optimum Contribution to the Organization.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Zonal Manager-Service
Busch Vacuum India Pvt.Ltd.
12.2014 - Current
- Company Overview: ISO: 9001 Certified, Wholly Owned Subsidiary of Busch Holding, Germany .
- Working as a Zonal Manager -Service to handle Service team Scheduling & Projection pan India & Overseas, as well as project work analysis.
- Handling Large Vacuum system Project like power & steel , oil & gas Sectors.
- Underwent Offshore training (BOSIET) through Naval Maritime Academy (Mumbai).
- Underwent Product Service training at Netherland, Switzerland, Germany & Brazil.
- Worked in Large project scale like MRPL (Vapor recovery system), ONGC (Offshore), EIL Projects, Reliance , IOCL , HPCL, BPCL refinery, Total , GAIL, L&T, Adani Group, Godavari green , Renew ,SAEL, Vikram , Jackson Solar ,Thermax, TATA ,ABRPL, JK ,Birla ,Michelin & continental tyres etc.
- Serviced all big size of NSB (Triveni pomp) ,Sulzer Burkhardt & Nash Liquid ring vacuum pump & Compressors.
- Given Overseas Services to Sri Lanka, Middle east, Nepal & Bangladesh.
- Managing organizational service by developing a business plan that covers service revenue, and expense controls meeting planned service goals.
- Setting Individual service & after market target with the service team, tracking service & aftermarket goals & reporting results, as necessary.
- Overseeing the activities and performance of the service & aftermarket team.
- Coordinating with marketing on lead generation.
- Ongoing training of service people activities.
- Developing service team through motivation, counseling, and product knowledge education.
- Established a customer-centric culture within the zone, leading to improved customer satisfaction ratings and repeat business.
- Enhanced communication between departments by initiating regular meetings to discuss ongoing projects, upcoming deadlines, goals achievements, and challenges faced.
- Managed a high-performing team of service professionals, providing coaching and performance feedback for continuous improvement.
- Increased zonal service revenue by implementing targeted marketing strategies and cultivating strong relationships with key clients.
Sr. Service Engineer
Gardner Denver Engineered products India Pvt. Ltd.
03.2014 - 11.2014
- Company Overview: A Gardner Denver Company (Ingersoll Rand Group).
- Worked as a Sr.Service Engineer of vacuum pump & systems, blowers, piston compressor & screw compressors.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Worked pan India for servicing, Installation, commissioning, demonstrations & project works.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
- Assisted service team with product demonstrations and technical support, contributing to increased revenue opportunities.
Sr. Service Engineer
Busch Vacuum India Pvt. Ltd.
03.2010 - 02.2014
- Company Overview: ISO: 9001 Certified, Wholly Owned Subsidiary of Busch Holding, Germany .
- Worked as a Sr.Service Engineer of vacuum pumps & systems, all types of rotary vane pumps, dry screw pumps, liquid ring vacuum pumps, roots pumps, claw pumps , Scroll pumps & all majors vacuum systems & with accessories which comes in projects.
- Worked in across India, Asia pacific & middle east country for servicing, commissioning, projects, installation, and demonstration of wide range of vacuum pumps and systems.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Scheduled and implemented maintenance activities for equipment.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
Sales cum Service Engineer
Hind High Vacuum Co. Pvt.Ltd & HHV Pumps Pvt. Ltd.
04.2008 - 02.2010
- Company Overview: Hind High Vacuum Pvt Ltd. & HHV Pumps Pvt. Ltd.(ISO: 9002 Certified ,Atlas Copco Group).
- Worked as Sales cum Service Engineer in Vacuum pumps & systems division, handling all types of products i.e., Rotary Vane pump, belt driven pump, piston pump, roots pump, oil diffusion pump, and turbo molecular vacuum pump & Screw pump etc
- Vacuum Technology products systems were the key products that I handled.
- Managed Service/marketing operations of the company in north India / Gujarat region.
- Underwent training at Bangalore H.Q of the company to understand technically of their Products.
- Defense sectors, R&D, Pharmaceuticals, Petrochemicals, Vacuum coating applications related industries and several related organizations are the key business areas that ware handled by me
- To specify a few of the products: - vacuum pumps and systems, vacuum gauges, DTM, Leak detector, EBG with power supplies, small & large vacuum coating systems & box coater with glob box, Sputtering unit with RF/DC Power Supplies, all kind of vacuum furnaces & vacuum laminators.
- Underwent Service training at H.Q Bangalore towards small & large vacuum pumps, Booster (Roots) Pumps, Rotary vane pump, Piston Pumps, Diffusion Pumps, Vacuum pumping system, Vacuum coating units, Vacuum Laminators & Vacuum furnaces
- Underwent Vacuum training in BARC, Mumbai.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Sales cum Service Engineer
Lawrence & Mayo (I) Pvt. Ltd.
09.2003 - 03.2008
- Company Overview: (First Indian vacuum MNC Group)
- Worked as a Sales cum Service Engineer in vacuum science technology and handling all round business related to Product works.
- Create failure analysis of all incoming Service vacuum pumps including Edwards, Pfeiffer, Alcatel, Leybold, Varian, Busch, Ulvac, Becker, Nash, Tuthil, Kinny, Elmo Rietschle, (Gardner Denver group), Everest, Mazda, TMVT, PPI, Rotovac , Toshniwal & others all Important Vacuum pumps & Systems.
- Dis-assemble & Assemble of all branded Vacuum pumps, system & components for overhaul servicing and preparation to re-build as a new re-build all types of Vacuum pumps and components with quotation to procurement of parts needed for re-build.
- Working with procurement, internal sales, and management team to ensure proper parts are obtained and thus things are well communicated to the customer.
- Pro-team to include all duties of co-ordination and scheduling Service & production needs.
- Developing and negotiating with vendors for sourcing of alternate service components, ensuring optimum stock of spare parts at branch level.
- Field service installation of vacuum pumps, Systems & troubleshooting and repair at customer facilities.
- Created training & documents for newly joined service Engineers, ensuring maximum efficiency in service operation and achieving individual & team targets.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
Graduate -
Delhi University
New Delhi, India 04.2001 - 01.2012
MBA - POM & Marketing Management
Swami Vivekanand Subharti University
Meerut, UPMechanical Technician (ITI) -
Don Bosco Technical Institute
Okhla , New Delhi 01.2001 - 01.2003
Diploma - Mechanical Engineering (City & Guilds Part-1&2)
Don Bosco Technical Institute
Skills
Customer Focus ,Experience ,retention & Satisfaction
Service & Operations management
Team work
Business relationship management
Staff training and development
Problem-solving abilities
Service business strategy & planing
Customer relationship Management (CRM)
Additional Qualifications
Good knowledge in Computer Science, Team, marketing & administration management.
Total Technical Experience
22 years
Traits
- Committed
- Hardworking
- Self-Learning ability
- Willing to work with teams
Personal Information
- Residence Address: L-468B/6 , Shani Bazar Road , Sangam Vihar , New Delhi -110080
- Father's Name: Prabhu Das
- Passport Number: Z5961860
- Nationality: Indian
- Marital Status: Married
Timeline
Zonal Manager-Service
Busch Vacuum India Pvt.Ltd.
12.2014 - Current
Sr. Service Engineer
Gardner Denver Engineered products India Pvt. Ltd.
03.2014 - 11.2014
Sr. Service Engineer
Busch Vacuum India Pvt. Ltd.
03.2010 - 02.2014
Sales cum Service Engineer
Hind High Vacuum Co. Pvt.Ltd & HHV Pumps Pvt. Ltd.
04.2008 - 02.2010
Sales cum Service Engineer
Lawrence & Mayo (I) Pvt. Ltd.
09.2003 - 03.2008
Graduate -
Delhi University
04.2001 - 01.2012
Mechanical Technician (ITI) -
Don Bosco Technical Institute
01.2001 - 01.2003
MBA - POM & Marketing Management
Swami Vivekanand Subharti University
Diploma - Mechanical Engineering (City & Guilds Part-1&2)
Don Bosco Technical Institute