DEEPAK KUMAR
Bangalore
Summary
Dynamic Software Engineer with proven expertise at Grab, excelling in Python scripting and troubleshooting. Recognized for integrating third-party libraries and automating workflows, enhancing team efficiency. Strong communicator with a track record of successful stakeholder engagement and data analysis, driving impactful solutions in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Software Engineer- Support
Grab
Bangalore
07.2024 - Current
- Responsibilities :
- The primary owner of the funds-in component is responsible for all the credit top-ups that happen to grab the wallet for Pax, Mex, and Dax.
- Primary PIC for all the top up related technical queries for all ASIAN countries
- Works on open production issues, does the RCA, and, if required, highlights this to stakeholders.
- Performed debugging and troubleshooting of existing software programs.
- Participated in design meetings, code reviews, and sprint planning sessions.
- Assisted with the integration of third party libraries into existing applications.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Debugging and analyzing data over Excel and Power BI tool.
- Created multiple workflows for Slack channels and JIRA-Slack integration that help downstream teams and upstream teams automate processes.
Product Support Engineer-2
Ola
Bangalore
02.2024 - 07.2024
- Debugging ,Troubleshooting experience in Java and Writing Python Scripts
- Experience with REST API calls and CRUD operations
- Monitoring New-relic and Grafana dashboard
- Experience in Linux ,Postman ,Jira and Service Now
- Worked with different payment gateways (PGs)
- Managing teams and escalating issues with engineering teams
Product Support Engineer-1
Ola
Bangalore
03.2022 - 02.2024
- Solving tech tickets received from care teams
- Finding tech issues and bugs by analysing large datas
- Monitoring api monitoring tools
- Writing python scripts
- Highest Performer for in 2022-23 cycle
Graduate Engineer Trainee
NCC Limited.
Bihar
01.2020 - 11.2021
- Project: Government Medical College, Purnia.
- Contributed to project planning and quantity surveying departments.
- Prepared estimates and budgets.
- Determined design criteria or specifications.
- Communicated with clients and coworkers about analysis results.
- Analyzed design or requirement information for equipment or systems.
Education
B.Tech - Civil Engineering
MIT
Purnia11.2019
HSC-CBSE -
Millia Convent English School
Rambagh, Purnia01.2014
Skills
- Python
- MySQL
- Presto
- Postman
- Java
- Atlassian Jira
- Excel
- ServiceNow
- Linux
- Go lang
- Datadog
- Newrelic
- Grafana
- Leadership communications
- Troubleshooting issues
- Python scripting
- Data analysis
- Technical documentation
- Team collaboration
- Stakeholder communication
- API integration
- Customer support
Certification
- 100 Days Of Code: The Complete Python Pro Boot-camp, 2022, Udemy
- The SQL Microdegree 2021: From SQL Basics To MySQL, 2021, Udemy
- MicroSoft Excel 2021: Excel From Beginner To Advanced, 2021, Udemy
Accomplishments
NIT Jamshedpur: Innovation Mind, 03/2016, Project: Floating Concrete Cube: Selected in NIT Jamshedpur event without affecting mix design of M-20 concrete by reducing the density of concrete we achieved the desired result.
Projects
Hunger99, A application based food delivery platform, 12/2018, 11/2019, Co-Founder, Touched almost all the departments., Core responsibility was in data analytics, operations and revenue., Adding new restaurants to App., Analyzing day to day orders., Managing delivery team., Managing customer support and taking reviews from customers., Making monthly budget for all the team.
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Associate Software Engineer- Support
Grab
07.2024 - Current
Product Support Engineer-2
Ola
02.2024 - 07.2024
Product Support Engineer-1
Ola
03.2022 - 02.2024
Graduate Engineer Trainee
NCC Limited.
01.2020 - 11.2021
B.Tech - Civil Engineering
MIT
HSC-CBSE -
Millia Convent English School
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