DEEPAK KUMAR
Jaipur,
Summary
Dynamic and results-oriented Food and Beverage Associate with a proven track record of delivering exceptional customer service and creating memorable dining experiences. Experienced in working with leading hospitality brands including Hilton, Wyndham, and currently Marriott. Well-equipped with indispensable industry skills and extensive operational knowledge. Adept at managing high-pressure service periods while upholding high standards of cleanliness and consistently ensuring guest satisfaction. A strong communicator and collaborative team player who contributes to a positive, efficient, and service-focused work environment. Committed to enhancing the guest experience and improving operational efficiency, with a continuous focus on excellence in food and beverage service.
Overview
2
2
years of professional experience
Work History
Food & Beverage Service Associate
Jaipur Marriott Hotel
Jaipur, Rajasthan
04.2025 - 09.2025
- Deliver a warm and professional welcome to guests at the hotel’s restaurant and bar, working alongside a team of 10, including F&B associates and trainees, to serve 30 to 60 guests each morning at the breakfast buffet. Prepare a variety of coffee beverages, create a friendly and inviting atmosphere, and provide attentive, personalised service that enhances the dining experience, boosts guest satisfaction, and encourages repeat visits.
- Ensure smooth and efficient service by accurately inputting orders into the POS system, coordinating with kitchen and bar teams, crafting cocktails and mocktails for guests at the bar during evening service, and managing in-room dining by taking F&B orders on call and delivering personalised food and beverage service directly to guests’ rooms.
- Maintain clean and well-presented tables and oversee restaurant setup throughout service to uphold high presentation standards and guarantee safe and timely delivery of all food and beverage items. Handle all transactions seamlessly by processing payments accurately, issuing receipts promptly, and supporting a positive guest journey from arrival to departure through professional and efficient service at every stage.
- Apply thorough menu knowledge to assist guests in making informed choices, actively upsell premium food and beverage items to elevate the overall experience, and contribute directly to increased average spend and overall revenue growth.
- Support daily operations and event execution by assisting with setup, active service, and post-event clean-up; restock inventory to maintain uninterrupted service; collaborate effectively with colleagues to ensure smooth team coordination; respond promptly and professionally to guest feedback; and uphold strict health and safety standards to safeguard the well-being of all guests and staff.
Food & Beverage Service Job Trainee
Wyndham Ahmedabad Shela
Shela, Gujarat
08.2024 - 12.2024
- Assist in delivering a warm and professional welcome to guests across the restaurant, bar, and in-room dining. Embrace the intricacies of the F&B role by escorting guests to their tables, describing breakfast buffet offerings, and preparing a variety of coffee and morning beverages, while fostering a friendly, engaging atmosphere and providing attentive, personalised service to elevate guest satisfaction and encourage repeat visits.
- Log guest orders with attention to detail and efficiency using the POS system, offer thoughtful recommendations, and collaborate closely with kitchen and bar teams to ensure efficient, timely service. Contribute to the preparation of cocktails and mocktails at the bar, manage in-room dining from initial call to personalised room service delivery, and uphold cleanliness and visual appeal across all dining areas.
- Participate in daily restaurant setup and styling, maintain high presentation standards, and deliver banquet service in a dynamic, high-pressure environment. Take initiative as a trainee captain during various banquet events, ensuring consistency in service and guest experience throughout.
- Facilitate seamless payment transactions by processing bills efficiently and issuing receipts promptly. Strengthen upselling capabilities by recommending premium food and beverage options to enhance the guest experience and contribute to overall revenue growth. Partner with senior associates and supervisors to gain practical insights into service leadership and operational excellence.
- Proactively engage in daily operations and event delivery, from setup and active service to post-event breakdown. Replenish stock levels to ensure smooth service flow, collaborate effectively with colleagues to maintain seamless operations, respond professionally to guest feedback, and adhere strictly to health, hygiene, and safety protocols to protect the wellbeing of all guests and staff.
Hotel Management Intern
Double Tree by Hilton
Agra, Uttar Pradesh
04.2023 - 09.2023
- Housekeeping – First Month: Demonstrate sound knowledge of cleaning agents, housekeeping tools, and workplace safety procedures, using them effectively to maintain high standards of hygiene and cleanliness across guest areas and back-of-house facilities.
- Clean and restock guest rooms thoroughly, ensuring towels, linens, toiletries, and bathroom supplies are replenished according to company standards.
- Handle guest laundry with care and efficiency, and fulfil special requests promptly and professionally.
- Assist with room setups and inspections, respond quickly to guest enquiries, and provide support to ensure guest satisfaction.
- Take part in daily briefings and ongoing training to maintain compliance with safety and hygiene regulations.
- Prepare and submit accurate daily housekeeping discrepancy reports to the reporting manager.
- Follow organisational housekeeping procedures and workplace safety protocols at all times, contributing to a clean, safe, and well-maintained environment.
- Front Office – Second Month: Serve as the primary point of contact for guest enquiries, providing exceptional service from the moment of arrival.
- Support check-in operations by assisting with luggage and issuing room keys to ensure a seamless guest experience.
- Drive guest loyalty and engagement by enrolling individuals into the resort’s loyalty programme while delivering personalised service through email, telephone, and the resort’s online portal.
- Enhance guest satisfaction by accurately maintaining and updating profiles in the Opera system, supporting efficient operations and tailored service delivery.
- Address room needs and special requests to uphold high guest satisfaction.
- Participate in night audits, review reports, and verify operational accuracy.
- Food and Beverage – Third Month: Support food and beverage service operations and guest interaction.
- Welcome guests, explain the menu, and take orders.
- Assist with meal setup and breakdown.
- Prepare coffee, cocktails, and mocktails.
- Shadow colleagues in inventory management and billing.
- Restock condiments, beverages, and supplies.
- Manage cash transactions and assist during busy service periods.
- Kitchen – Fourth Month: Participate in kitchen operations and basic food preparation.
- Ensure kitchen cleanliness and follow hygiene standards.
- Assist with plating and dish presentation.
- Support inventory management and ingredient restocking.
- Learn kitchen safety and sanitation procedures.
- Contribute to menu planning and food cost control.
Education
Bachelor of Vocation - Hospitality & Tourism
Heritage Institute of Hotel & Tourism
Agra, Uttar Pradesh08.2023
Skills
- POS system operation (eg MICROS, Opera)
- Cocktails and mocktails preparation
- Speciality coffee and barista service
- In-room dining coordination and delivery
- Table setting and fine dining service standards
- Menu knowledge and upselling strategies
- Food safety and hygiene compliance (eg HACCP)
- Cash handling and payment processing
- Event setup and banquet service
- Inventory control and stock replenishment
- Proactive leadership and team mentoring
- Exceptional communication skills (verbal and written)
- Strong multitasking and time management
- Customer relationship management and guest relations
- Critical thinking and problem-solving
- Conflict resolution and de-escalation
- Adaptability in fast-paced environments
- Strategic planning and goal-oriented mind-set
- Effective delegation and resource management
- Cultural sensitivity and interpersonal skills
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
References
- Mr. Bodu Ram, Asst. F&B Manager, Jaipur Marriott Hotel, Jaipur, Rajasthan, India,+91 7568041115.
- Mr. Bhup Singh Saini, Banquet Manager, Jaipur Marriott Hotel, Jaipur, Rajasthan, India, +91 8696950068.
Timeline
Food & Beverage Service Associate
Jaipur Marriott Hotel
04.2025 - 09.2025
Food & Beverage Service Job Trainee
Wyndham Ahmedabad Shela
08.2024 - 12.2024
Hotel Management Intern
Double Tree by Hilton
04.2023 - 09.2023
Bachelor of Vocation - Hospitality & Tourism
Heritage Institute of Hotel & Tourism