Jatin Puri
New Delhi
Summary
Food and Beverage Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
Work History
Food & Beverage Manager
Taj Lakefront Bhopal (Pre-Opening)
Bhopal
06.2021 - Current
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Machan to reach 10Cr in 2022-2023 with the Ebidta of 35%
- Food & Beverage team contributed to hold No 1 position on Tripadvisor Reviews
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates,it lead to 06 team members from food and Beverage to reach MD's Club in 2022-23 with the expected target in two figures for current Year.
- Ensured compliance with health regulations regarding food safety standards.
- Collaborated with executive chef on menu development initiatives.
- Taj Lakefront bhopal banqueting is one of the most experiential dinning Banquet Experience,team ensured the best hospitality and most preferred venue of MP
- Organized catering services for private functions hosted at the establishment.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Infinity bar to become the most popular destination and talk of the town
- Infinity to become the most successful brand for IHCL
- Soon to be operated in all City hotel,Taj Amer was the first hotel to open post success of Bhopal.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Outlet Manager
Taj City Centre Gurugram
Gurugram
08.2019 - 05.2021
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
- Maintained a clean working environment for both customers and staff members.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
Outlet Manager
Assistant Restaurant Manager - Spectra
& Rubicon
The Leela Ambience Gurugram
10.2017 - 06.2018
- Assisted customers in selecting products by qualifying customer needs and explaining features and benefits.
- Ordered and controlled flow of inventory to keep most demanded items in stock.
- Provided feedback to employees on their job performance in order to enhance wered questions to improve satisfaction.
Team Lead
SDP- Piano bar, Cigar lounge &
Belvedere Club
The Oberoi, Gurgaon
01.2015 - 12.2016
- Determined consumer needs to provide products and services appealing to larger market.
- Offered training and support to keep team members motivated and working toward objectives.
- Identified opportunities for process improvements, implementing changes when required.
Associate
The Oberoi, Gurgaon
Haryana
01.2015 - 12.2016
- Greeted customers to determine wants or needs.
- Researched information related to merchandise availability or pricing.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Operated equipment such as scanners and scales correctly during checkout process.
- Analyzed data to identify trends in customer behavior and preferences.
Assistant Steward
FTC - All day dinning
ITC hotels (Welcome Dwarka)
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Education
MBA (PGDMA) -
Symbiosis Institute of Business Management
01.2019
Bachelor's Degree in BSC.HMCTT -
Technical University (Avlon Academy)
01.2013
Bachelor's Degree in B.Com -
Delhi University
01.2013
Senior Secondary -
Banasthali Public School
01.2010
WSET Level 2 sommelier -
WSET Level 1 sommelier -
Skills
- Adherence to quality standards lay down by the company
- Software skills (MS- office- Word, PowerPoint and Excel)
- Touché POS and masters
- Marc Restaurant reservation system
- Quality management system
- WINHMS
- Micros
- Opera
- Strong Decision maker
- Cost Control
- Operations Oversight
- Service Delivery Management
- Food and Beverage Operations
- Quality Assurance
- Resource Allocation
- Strategic Planning
- Recruitment
- Expense Tracking
- Budget Administration
- Safe Food Handling
- Investigating Complaints
- Profit and Loss
- Training and Onboarding
- Delegating Assignments and Tasks
- Sales Promotion
- Menu Pricing and Writing
- Work Planning and Prioritization
- Operations Management
- Calendar and Scheduling Software
- Liquor Law Compliance
- Recruitment and Hiring
- Anticipating Problems
Languages
- French, Limited Working Proficiency
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
- Punjabi, Full Professional Proficiency
Hobbies and Interests
- Exploring new hotels & restaurants
- Music
Projects
New F&B Trends- India & Abroad
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
French
Beginner
A1
Websites
Timeline
Food & Beverage Manager
Taj Lakefront Bhopal (Pre-Opening)
06.2021 - Current
Outlet Manager
Taj City Centre Gurugram
08.2019 - 05.2021
Outlet Manager
Assistant Restaurant Manager - Spectra
& Rubicon
10.2017 - 06.2018
Team Lead
SDP- Piano bar, Cigar lounge &
Belvedere Club
01.2015 - 12.2016
Associate
The Oberoi, Gurgaon
01.2015 - 12.2016
Assistant Steward
FTC - All day dinning
MBA (PGDMA) -
Symbiosis Institute of Business Management
Bachelor's Degree in BSC.HMCTT -
Technical University (Avlon Academy)
Bachelor's Degree in B.Com -
Delhi University
Senior Secondary -
Banasthali Public School
WSET Level 2 sommelier -
WSET Level 1 sommelier -
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