Summary
Overview
Work History
Education
Skills
Accomplishments
Current Position
Roles
Personal Information
Timeline
Generic
DEEPAK KUMAR

DEEPAK KUMAR

Bengaluru

Summary

Senior Technical Program Manager with 19 years of experience at Roche, specializing in MarTech Salesforce and Adobe. Expertise in Customer relationship management and technical architecture, consistently delivering successful project outcomes. Skilled in leading cross-functional teams and implementing innovative solutions in dynamic environments. Results-oriented with a strong focus on enhancing application usability and driving satisfaction through Agile methodologies. Results-driven professional specializing in Adobe Experience Manager and technical program management. Proven track record in client relationship management, enhancing project outcomes, and driving satisfaction through effective Agile methodologies.

Overview

19
19
years of professional experience

Work History

Customer Success Manager and Technical Consultant

Accenture
Bengaluru
01.2020 - Current
  • Managed customer relationships to drive client success and satisfaction.
  • Directed finance and contract management for projects, ensuring compliance and efficiency.
  • Oversaw application development, platform maintenance, and API integration across four AEM applications.
  • Led multiple squads following Microsoft DevOps model for effective project delivery.
  • Utilized technologies including AEM 6.5, AWS, Salesforce, and database solutions.
  • Provided consulting expertise to enhance project outcomes and client engagement.

Technical Architect and Project Management

Accenture
Bangalore
04.2018 - 04.2019
  • Solution Design
  • Technical Architect
  • FFH and BEIO are the two Mobile Apps which is being used by BMS employees for carrying out their day-to-day field job more efficiently.
  • Angular being used as UI and CAAS from AEM, App implemented online and offline view and used Amazon S3 bucket for data processing.
  • Amazon SMS service was also used.
  • CMS: AEM 6.3

Technical Architect

Cognizant Technology Solutions
Bangalore
08.2017 - 03.2018
  • Responsible for complete end to end application re writing in AEM 6.3
  • Technology used: AEM 6.3, angular2

Technical Architect

Cognizant Technology Solutions
Bangalore
01.2017 - 04.2017
  • Responsible for complete end to end application assessment for AEM upgrade.
  • Responsible for infrastructure assessment and Cloud migration from on premises infrastructure.
  • NN has an AEM application Extweb which is running on CQ 5.6.1.
  • Did assessment of the application in order to identify the feasibility and challenges in AEM version upgrade.
  • CMS: AEM 6.2

Technical Architect

Cognizant Technology Solutions
Bangalore
09.2016 - 01.2017
  • Responsible for migration from 5.6.2 to 6.2(code and content migration)
  • Responsible for Environment setup from scratch.
  • Integration with third party services.
  • AEM migration from 5.6.1 to AEM 6.2 for TE Connectivity.
  • Migration includes Environment setup, code changes if required for 6.2, Code merge for ongoing sprint, Cod migration and content migration from 5.6.1 to 6.2.
  • Integration with third party services and other processes.
  • Language: AEM 6.2

Solution Designer and Onsite Coordinator, Hadoop and Map reduce Tech Lead

Tata Consultancy Services
Norwich
08.2013 - 07.2015
  • Work with clients to understand their business and deliver the products with quality.
  • Worked as Application designer and solution architect.
  • As insurance provider Aviva has to archive the entire documents related to policy and claims.
  • It’s considered as high risk area as mismatch of document may lead to legal concerns.
  • Project is responsible to archive, search and retrieve documents through Java web services.
  • Policy and claim center users uses MediaView view the document archived in Content Manager.
  • Language: Core java, IBM Content manager APIs, Web services, XML, XSLT and DB2, TDD(Junit), HDFS, Map reduce, Hive
  • Server: Tomcat
  • Methodologies: Agile, Kanban

Team Member

Tata Consultancy Services
Bangalore
03.2013 - 07.2013
  • Development
  • Cisco Webex 11 is a communication tool which is widely used for audio/video meetings, chat and many more purposes.
  • Partner self-servicing is a web application to sell the product WebEx/WebEx11 to customers, through online.
  • Customers can place order according to requirements and availability.
  • Language: Core java, JDBC, spring, Java script, jQuery
  • Server: Oracle Weblogic

Module Lead/ Technical Lead

Capgemini
Bangalore
08.2010 - 03.2012
  • Responsible for working of metermaid, babelfish and amra applications which are responsible for connecting to terminals using babelfish(for one kind of terminal) and amra(for 3 kind of terminals) and validating and persisting by metermaid applications.
  • Involved in maintenance and minor enhancement of applications using java and oracle.
  • Responsible for quality of project and SPOC for quality review and maintenance.
  • Member of PQL.
  • Preparation of metric sheet and monthly status report for Fortum.
  • Operating System: Linux
  • Language: Core java, spring, JDBC and oracle
  • Databases: SQL Server 2005 and IBM DB2

Project Lead

Wipro
Bangalore
03.2010 - 07.2010
  • Requirements Collection, Analysis, Design, Development, Performing Reviews, Resolving Technical Issues, Client Interaction, Project Management Activities – Task Assignment, Tracking tasks to closure, preparing status, project reports.
  • Client is in manufacturing sector and is one of the largest producers of Hard Discs.
  • Tool view application is a web application which keeps track of the row materials and tools used in hard disc manufacturing and describe performances of each tool and tool set.
  • Operating System: Windows
  • Language: Core java, JSP, JDBC and Oracle PL/SQl
  • Databases: Oracle
  • Server: BEA Weblogic

Technology Lead, Senior Developer and Application Lead

Tata Consultancy Services
08.2009 - 06.2010
  • Involved in Development and design of application using java and DB2 database.
  • Responsible SIT and UAT cycle.
  • Preparation of test cases.
  • Handling offshore team.
  • Interaction, and Project Management Activities – Task Assignment, Tracking tasks to closure, preparing status and project reports.
  • Aviva is an insurance provider and operational in many parts of world.
  • Aviva Canada is providing surety for contract, commercial and Developer projects and TCS is responsible for developing and maintaining surety web application.
  • Operating System: Windows
  • Language: Core java, JDBC and DB2, JSP and Web services, TDD(Junit)
  • Databases: IBM DB2
  • Special Software: IBM RAD
  • Enterprise servers: IBM Web sphere

Developer

Accenture
Bangalore
04.2009 - 03.2010
  • Involved in all SDLC activities viz. Design, Development and Testing of client interaction and contact management applications.
  • Owner of CI/CM Application and Responsible for any JAVA/J2EE work on that application.
  • Developed common components in Struts, JDBC to be used across modules.
  • Worked closely with client team on new requirements.
  • Client UBS is in Capital Market space and is one of the most reputed bank of world, headquartered in Switzerland.
  • UBS is an investment bank and plays a role of investor and analyze the perspective of the acquisitions.
  • CI/CM application is an application which maintains details of meeting between party and UBS attendees and maintains contacts as various categories for party and UBS attendees.
  • Operating System: Windows 2003 Server
  • Language: Spring, JSP, Struts, Top link, AJAX and Core Java and oracle
  • Databases: Oracle
  • Server: IBM Websphere

Developer

Accenture
Bangalore
02.2007 - 03.2009
  • As an application Developer within i-Many account, responsible for analysis, design, development, testing and implementation of various projects.
  • Translate client requirements into formal requirements and design documents, establish specific solutions and leading the effort including programming and testing that culminate in client acceptance of results.
  • Involved in all SDLC activities viz. Design, Development and Testing for the project.
  • Involved and developed prototype module for the project using JavaScript and HTML.
  • Involved in development of server side components in EJB and Hibernate as well as construction of JSP pages using struts framework.
  • Developed common components in Java Scripts to be used across modules.
  • Responsible for Developing KT materials for some modules for Client Team.
  • Government Pricing, one of the Contract Management Suite for Life Sciences solutions, enables life sciences manufacturers to quickly and efficiently calculate, monitor and comply with all government-mandated pricing and reporting requirements established by government programs.
  • The solution allows manufacturers to define, execute and monitor advanced calculation methodologies ensuring compliance with the relevant laws and regulations behind each government program.
  • Government Pricing is a complete price coverage solution that decreases compliance-related risks and costs, and improves overall process efficiencies.
  • Operating System: Windows 2003 Server
  • Language: Struts, Core JAVA, JSP, Hibernate, AJAX and oracle
  • Databases: Oracle
  • Server: JBoss

Digital Development Manager

Accenture Solution Pvt Ltd

Accumulated over 19 years of experience in technical program management and project direction.

Delivered exceptional results as Customer Success Manager over last six years.

  • Exhibited strong technical leadership in CMS (AEM) and enterprise applications (Java, J2EE, AW).
  • Enhanced product usability through exposure to user interface design.
  • Contributed as Solution Architect for new opportunities and deal management.
  • Growth Champion.
  • Lead more than 50+ RFPs

Education

Bachelor of Engineering - Information Science and engineering

BIET Davangere
01.2006

Skills

  • Agile methodologies and SAFe
  • SAFe DevOps implementation
  • Technical program management
  • Application development and architecture
  • Client relationship management
  • Customer success strategies
  • Project budgeting and resource allocation
  • Stakeholder engagement and planning

Business development and leadership

  • Technical skills:
  • Adobe Experience Manager
  • Core Java and J2EE
  • HTML, JSP, and CSS
  • JavaScript and Angular 2
  • WebSphere and Oracle WebLogic
  • JBoss and Tomcat
  • Oracle and IBM DB2
  • SQL Server 2005 and MS Access
  • SAP HANA and Eclipse
  • IBM RAD and GIT
  • GitLab and CVS
  • Content management systems
  • Jenkins and SDLC

Accomplishments

  • Managed more than 200+ people across domains ranging from CMS(Adobe Experience Manager), AWS and other Enterprise applications from inception to delivery.
  • High Team retention.
  • Innovation and automation inclusion is one of my key expertise.
  • Revenue grown up by more than 500% over 2 years.
  • In my previous role migrated complete rack of servers from premises to Cloud saving more than 5MN GBP for a client.
  • MIT certified Developer.
  • Have designed and developed more than 20 applications.

Current Position

Digital Development Manager, Accenture Solution Pvt Ltd

Roles

  • Project Director
  • Technology Consultant

Personal Information

  • Title: Sr Technical Program Manager
  • Availability: India, US and EU

Timeline

Customer Success Manager and Technical Consultant

Accenture
01.2020 - Current

Technical Architect and Project Management

Accenture
04.2018 - 04.2019

Technical Architect

Cognizant Technology Solutions
08.2017 - 03.2018

Technical Architect

Cognizant Technology Solutions
01.2017 - 04.2017

Technical Architect

Cognizant Technology Solutions
09.2016 - 01.2017

Solution Designer and Onsite Coordinator, Hadoop and Map reduce Tech Lead

Tata Consultancy Services
08.2013 - 07.2015

Team Member

Tata Consultancy Services
03.2013 - 07.2013

Module Lead/ Technical Lead

Capgemini
08.2010 - 03.2012

Project Lead

Wipro
03.2010 - 07.2010

Technology Lead, Senior Developer and Application Lead

Tata Consultancy Services
08.2009 - 06.2010

Developer

Accenture
04.2009 - 03.2010

Developer

Accenture
02.2007 - 03.2009

Digital Development Manager

Accenture Solution Pvt Ltd

Bachelor of Engineering - Information Science and engineering

BIET Davangere
DEEPAK KUMAR