SyphonySummit
DEEPAK KUMAR
Technical Executive
Nangloi Delhi
Summary
Mac Support L1 supporting 30+ users per day across Mac and Windows endpoint setup, troubleshooting, and remote resolution. Handles 80+ tickets per week and configures 50+ devices per month, including macOS installation, Mac domain join, Office 365 administration, and email client configuration while resolving hardware, network, and application issues. Works across ticketing tools and SLA-based support to keep users productive.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Mac Support L1
SISL Infotech Pvt Ltd
05.2023 - Current
- Worked as “Mac Support L1” with “SISL Infotech Pvt Ltd” Delhi since May 2023 to Present.
- Client Obeetee Pvt Ltd
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
Desktop Support Engineer L2
Progressive Infotech Pvt Ltd
01.2023 - 05.2023
- Worked as “Desktop Support Engineer L2” with “Progressive Infotech Pvt Ltd” Delhi since Jan 2023 to May 2023.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Collaborated with cross-functional teams to streamline support workflows and improve efficiency.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Client Max Health Care
Desktop Support Engineer L2
Nityo Pvt Ltd
08.2022 - 09.2022
- Worked as a “Desktop Support Engineer L2” with “Nityo Pvt Ltd” Gurgaon since 05 Aug 2022 to 12 Sep 2022.
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Provided technical support for operating systems, applications, and network connectivity.
- Conducted regular system updates and maintenance to ensure optimal performance of user workstations.
- Analyzed recurring issues to identify trends and recommend proactive solutions for long-term improvements.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Contract Client Panasonic India
Desktop Support Engineer L2
Precision Pyramid Pvt Ltd.
05.2022 - 07.2022
- Worked as a “Desktop Support Engineer L2” with “Precision Pyramid Pvt Ltd.” Delhi since 13th May 2022. To 31 Jul 2022.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware, devices, and software to set up workstations for employees.
- Mentored junior staff on troubleshooting techniques and customer service best practices.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed training materials for end-user education on new software tools and technologies.
- Contract Client BharatPe India
Desktop Support Engineer L1
Radiance Technologies Inc.
04.2021 - 04.2022
- Worked as a “Desktop Support Engineer L1” with “Radiance Technologies Inc.” Delhi since Apr 2021 to Apr 2022.
- Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
- Implemented remote support solutions, improving response times for technical assistance requests.
- Conducted training sessions for staff on new technologies and software applications, fostering user proficiency.
Desktop Support Engineer
Jetking Infotrain LTD.
01.2020 - 04.2021
- Worked as a “Desktop Support Engineer” with Jetking Infotrain LTD, Delhi since Jan 2020 to Apr 2021.
- Provided technical support for hardware and software issues, enhancing user productivity and satisfaction.
- Diagnosed and resolved desktop-related problems using remote support tools and ticketing systems.
- Installed, configured, and maintained operating systems and applications, ensuring optimal performance across devices.
Education
M.C.A - Artificial Intelligence & Machine Learning
Amity Online University
Noida, U.P.B.C.A - IT Infrastructure.
Tilak Maharashtra Vidyapeeth
Pune01-2024
ITI - Computer Operator Cum Programing Assistance.
ITI Pusa
New Delhi 04.2001 -
Diploma - IT Hardware & Network Security
Jetking Infotrain Ltd
New Delhi, India 04.2001 -
12th - undefined
S.B.J High School
Sheikhpura, Bihar01-2020
10th -
Sanskar Public School
Sheikhpura, Bihar01-2016
Skills
Remote Support
Application Support
Telecommunication Support
Troubleshooting Hardware issues
Basic Troubleshooting
Configure and Manage Office 365
SharePoint
Windows desktop support
macOS administration
Software installation support
Active Directory administration
Group Policy management
DNS configuration
DHCP configuration
Endpoint security management
Microsoft Intune
Mobile device management
Printer fleet management
Endpoint analytics
Windows Autopilot
Patch management
Incident management
Change management
ITIL foundation certification
BitLocker management
Entra ID administration
PowerShell scripting
Software
ServiceNow
Certification
12 months course in Computer Hardware and Networking from “Jetking Infotrain Limited” in 2020-2021., 12 months course in Computer Operator and Programming Assistance from “ITI Pusa in 2020-2021., 06 month course in Cyber Security Ethical Hacking from “CyberA1 Durgapur West Bengal in 2021-2022
Personal Information
- Date of Birth: 07/DEC/2001
- Gender: MALE
- Nationality: Indian
- Marital Status: Unmarried
Interests
Technical up-gradation
DECLARATION
I declare that the particulars of information and facts given by me are true, to the best of my knowledge and belief. PLACE: NEW DELHI. DATE :
Timeline
Mac Support L1
SISL Infotech Pvt Ltd
05.2023 - Current
Desktop Support Engineer L2
Progressive Infotech Pvt Ltd
01.2023 - 05.2023
Desktop Support Engineer L2
Nityo Pvt Ltd
08.2022 - 09.2022
Desktop Support Engineer L2
Precision Pyramid Pvt Ltd.
05.2022 - 07.2022
Desktop Support Engineer L1
Radiance Technologies Inc.
04.2021 - 04.2022
Desktop Support Engineer
Jetking Infotrain LTD.
01.2020 - 04.2021
ITI - Computer Operator Cum Programing Assistance.
ITI Pusa
04.2001 -
Diploma - IT Hardware & Network Security
Jetking Infotrain Ltd
04.2001 -
12th - undefined
S.B.J High School
M.C.A - Artificial Intelligence & Machine Learning
Amity Online University
B.C.A - IT Infrastructure.
Tilak Maharashtra Vidyapeeth
10th -
Sanskar Public School