Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUJENDRA KUMAR

CHENNAI

Summary

Dynamic Mac Support Engineer with a proven track record at Team Computers Pvt Ltd, excelling in MacOS troubleshooting and end-user support. Achieved a 98% customer satisfaction rating through innovative problem-solving and effective communication. Skilled in MacOs Management and fostering productive team environments, demonstrating both technical proficiency and exceptional service commitment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mac Support Engineer (On-site Amazon In.)

Team Computers Pvt Ltd
01.2024 - Current
  • Provide advanced technical support for macOS systems, including hardware, software, and network issues.
  • Troubleshoot and resolve complex issues related to macOS and Apple hardware.
  • Coordinated with IT teams to deploy Mac systems across various departments, enhancing workplace productivity and efficiency.
  • Customised Mac systems according to user preferences and job requirements, enhancing personal productivity and satisfaction.
  • Managed inventory of Apple hardware and software, keeping accurate records for audit purposes and future procurement planning.
  • Collaborated with external vendors to resolve complex hardware issues, securing timely repairs and replacements under warranty.
  • Implemented system updates and patches for Mac OS, improving system security and reducing vulnerabilities.
  • Provided technical support for Apple Macintosh systems, including troubleshooting hardware and software issues to maintain optimal performance.

Support engineer Apple Devices

Consolidated Pvt Ltd. (iPlanet care)
06.2022 - 01.2024
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware & Software problems in iOS and MAC Devices
  • Delivered detailed technical reports and presentations to senior management, providing insights into system performance and improvement recommendations.
  • Resolved critical technical issues under high-pressure situations, maintaining composure and ensuring minimal impact on operations.
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  • Conducted regular team meetings to discuss performance metrics and areas for improvement.
  • Achieved a 98% customer satisfaction rating through exceptional service and problem resolution.
  • Promptly solved issues with shipments with appropriate resolutions, maintaining customer satisfaction.
  • Maintained outstanding customer satisfaction by staying polite and courteous throughout service.

Repair specialist

Oneplus Mobiles/ Mobitechcreation Ind Pvt Ltd
01.2020 - 01.2022
  • Lead a team of repair specialists, providing guidance, training, and technical support
  • Conduct software troubleshooting, resolve OS issues, and perform firmware updates
  • Collaborate with colleagues to stay updated with the latest OnePlus technologies and repair techniques
  • Maintain detailed records of repairs, inventory, and customer interactions.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

REPAIR AND REWORK ENGINEER

BuyGud.com Private Ltd.
01.2019 - 01.2020
  • Extensive experience in diagnosing and repairing various Laptop and PC,s including smartphones and tab
  • Implemented asset disposal procedures for obsolete laptops, adhering to environmental regulations and data protection guidelines.
  • Knowledgeable about mobile phone refurbishment processes, including cosmetic enhancements and parts replacement.
  • Coordinated with vendors and suppliers to procure high-quality laptops and accessories within budget constraints.

LAPTOP SERVICE ENGINEER

Winsys System
01.2016 - 01.2018
  • Diagnosed and repaired a wide range of laptop hardware and software issues, including motherboard failures, screen replacements, and operating system problems.
  • Performed routine maintenance and upgrades, including installing and configuring software, drivers, and firmware updates to ensure optimal system performance.
  • Provided technical support to customers via phone, email, and in-person, addressing and resolving issues related to laptop performance, connectivity, and functionality
  • Stayed current with industry trends and emerging technologies to provide informed recommendations and support for the latest laptop models and software.

Education

DIPLOMA ELECTRONICS AND COMMUNICATION ENGINEERING -

Karaikal Polytechnic college
01.2014

SSLC -

Thanthai Periyar Govt Hr. Sec School
01.2011

Skills

  • Service desk
  • Remote support
  • Ticket management
  • macOs Troubleshooting
  • Office365
  • macOs Support
  • Jamf
  • Apple Configurator
  • End-user Support
  • Windows Troubleshooting
  • System Administration
  • User request coordination
  • Debugging
  • Hardware installation
  • Asset management
  • Operating systems
  • Patch management
  • Mobile device management
  • Mac OS operating system
  • Technical troubleshooting
  • Troubleshooting and diagnosis

Certification

  • Apple Certified MacOs & iOs engineer In Apple Atlas
  • Apple macOS and iOS System Administration In Udemy

Timeline

Mac Support Engineer (On-site Amazon In.)

Team Computers Pvt Ltd
01.2024 - Current

Support engineer Apple Devices

Consolidated Pvt Ltd. (iPlanet care)
06.2022 - 01.2024

Repair specialist

Oneplus Mobiles/ Mobitechcreation Ind Pvt Ltd
01.2020 - 01.2022

REPAIR AND REWORK ENGINEER

BuyGud.com Private Ltd.
01.2019 - 01.2020

LAPTOP SERVICE ENGINEER

Winsys System
01.2016 - 01.2018

DIPLOMA ELECTRONICS AND COMMUNICATION ENGINEERING -

Karaikal Polytechnic college

SSLC -

Thanthai Periyar Govt Hr. Sec School

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