Yogesh H R

• Responsible Site Engineer coordinates and manages multiple third-party and internal providers. Trusted organizer of rapid and diligent workforces. Applies deep technical knowledge and humanistic management skills to reaching project completion under budget and within prescribed timeframes.
• Overall 8+ years of experience in SAAS-based industry with 6+ years of experience as an Application Support Engineer and 2+ years as site reliability Engineer + Managing Support team by playing a Techo Manager role
• Building processes and SOP for the team which eases the day-to-day tasks and improve the productivity of team and avoid recurring tasks.
• Experience in Handling deployment of Applications, Dashboards, and DB upgrades and emergency bug fixes in production.
• Experience in leading Severity 1 outage with high transactional Impact to quickly debug the logs and DB to identify the recovery and fix the issue to avoid huge disruption.
• Experience in Planning DR activities with the runbook to drive the activity end to end, driving Post deployment testing activities and unplanned critical issues.
• Experience in monitoring processing and procured transactions via multiple platforms across regions [India, SEA, MEA, Europe, Australia]
• Responsible for getting closure all SRE open items within the ETA
• Got Appreciation for leading Application support team without any escalations and handling deployment activities minimal error.
• Analyzing the performance of all the transactions across instances across regions and presenting the SLA report on weekly basis.
• Providing weekly call-outs to the leadership team on transactional performance, Service and API availability, and RCA tracking with all details and following up on Action items to get it fixed within provided ETA.
• Cross-functional activities for driving SOPs across the team for better handling of repetitive, Integration, configuration, and monitoring issues.
• Driving Program wise documentation with workflows, release wise documents, API documents and Critical issues document for identical issues.
• Driving weekly Tech talk discussion on technical issues handling and debugging improvements and challenges faced.
• Driving daily and weekly cadence calls to track the progress on the SLA and QOS of Tech issues and platform level configurations by building a tracker.
• Driving CARB from supportability POV to ensure releases will not have any regression issues, if any catch them before go live on UAT and PROD.

• ITIL V3 foundation certified
• Completed ISMS ISO 27001 Internal audit training certification and audited different departments in the current organization.
• Web development - HTML, CSS, and JavaScript
• Python

• Father's Name: Renuka Prasad H S
• Mother's Name: Mangalamma K S
• Date of Birth: 04/01/1994
• Gender: Male
• Marital Status: Unmarried

• Received Brave Award twice for quickly debugging and fixing production transaction issues
• True value award for Customer centricity for better handling for customer issues across the region

• Listening to Music
• Pencil shading

• English
• Kannada
• Telugu

• One Team for handling multiple planned activities

I, Yogesh H R hereby acknowledge that all the above-mentioned particulars are true to the best of my knowledge and belief.