Palash Dange

• Developed and implemented monitoring solutions to improve system reliability.
• Performed root cause analysis of production incidents and provided recommendations for improvement.
• Collaborated with development teams to ensure proper release engineering practices are followed.
• Implemented automation tools to increase efficiency in deployment processes.
• Monitored systems performance using various metrics such as latency, throughput, availability.
• Ensured high availability and scalability of applications across multiple environments.
• Researched and evaluated new technologies to enhance platform reliability and stability.
• Documented best practices and procedures for incident response activities.
• Provided training sessions on SRE principles and best practices to team members.
• Assisted with developing service level objectives for critical services.
• Created automated scripts for software deployments and configuration management tasks.
• Performed capacity planning activities based on current usage trends and future projections.
• Conducted regular reviews of alerts generated by monitoring tools to identify potential issues.
• Provide Weekend support through On-Call.

Project works:

1. Slack command to auto create tickets ( PYTHON)

• Using slack command user can directly create a ticket for SRE team to take action on customer impacting servers/tasks/sql sprocs.

2. Self Service Bot on Slack ( PYTHON)

• Designed to auto reply in the thread with most relevant options ask on the public channel.
• Bot was able to send PagerDuty to the teams,
• Assist to create tickets ( using 1 option) and change cases for SRE team.
• Provide health status of provided Database/Server/instances

3. Alert Audits

• Gather all the alerts and segregate them as per their services
• Collaborate with the team to validate the alert and their resolution steps.
• Update the knowledge articles if needed
• Decommission unnecessary alert or transfer the alerts to Service Owners
• This helped to reduce the SRE alerts and workload significantly

• Act as primary tier for alert reporting and follow ups.
• Identified areas of improvement in existing monitoring systems and implemented changes accordingly.
• Monitored server logs for errors or anomalies related to application performance or availability.
• Developed automated scripts for alerting, reporting, and performance tuning.
• Conducted regular reviews of system performance data collected from monitoring tools.
• Maintained up-to-date documentation regarding configuration settings and procedures related to monitoring activities.
• Collaborated with development teams to ensure proper implementation of monitoring solutions.
• Monitor system activities and events like System Performance, CPU Usage, Disk space usage, Network statistics etc

• Installed, configured and maintained computer hardware, software and peripherals.
• Provided technical assistance to users in person, via phone or email.
• Diagnosed and resolved hardware and software issues efficiently.
• Configured user accounts, permissions and passwords according to company policies.
• Resolved printer problems remotely or onsite as needed by users.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Installed and performed minor repairs to hardware, software or peripheral equipment.