Summary
Overview
Work History
Education
Skills
Accomplishments
Interpersonal Skills
Languages
Timeline
Generic

Deepak Kumar Gupta

Bangalore

Summary

Site Reliability Engineer with 5+ years of experience in enhancing reliability and performance of critical applications in hybrid and cloud environments. Expertise in leading service improvement projects, automating workflows with Python and Power Automate, and managing incident responses for high-impact systems. Proficient in AWS operations, Windows Server management, and observability tools like DataDog. Strong background in mentoring engineers, fostering collaboration, and implementing monitoring strategies to minimize downtime and enhance system resilience.

Overview

6
6
years of professional experience

Work History

Site Reliability Engineer

Thomson Reuters India Pvt.Ltd
Bangalore
07.2021 - Current
  • Supporting and troubleshooting the Reuters and Corp applications (Lynx Media Packager, Lynx Editor, Fotostation, Onesource suite of applications, etc.). Which are hosted on the AWS cloud.
  • Preparing and modifying the existing Work Instruction documents for the team.
  • Organizing KT sessions and training the new joiners.
  • Responsible for service improvement, such as reducing the repeated INC volume, increasing the INC resolution rate, etc.
  • Analyzing the annual INCs report and finding the service improvement plan.
  • DataDog monitoring for application services, and troubleshooting the issue based on the alert generated.
  • Managing multiple monitoring tool views, performing daily service checks, and health evaluations of the system’s performance and capacity, as assigned.
  • Initiating TRT and running the Major Process for the critical, service-impacting event.
  • Developing automation for day-to-day tasks to reduce human effort and errors using Power Automate and Python.
  • Developed custom scripts and tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
  • Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.

Trainee System Engineer

Thomson Reuters India Pvt. Ltd.
Bangalore
07.2019 - 06.2021
  • Part of the team, WINDOWS-SUPPORT-TR.
  • Manages Windows servers and troubleshoots issues from the server level.
  • Manage and troubleshoot the AD access issue for SAN and NAS drives.
  • Management of server migration when required. Implement regular checks for the status of servers, including hardware and software.
  • Troubleshoot and administer Active Directory (AD), DNS, DFS Replication, and Group Policy Objects (GPOs).

Education

B. Tech - Information Technology

Noida Institute of Engineering & Technology
Greater Noida
01.2017

Skills

  • Scripting language: Python
  • Development environment: VS Code
  • Cloud operations: AWS (EC2, S3, IAM, CloudWatch, Systems Manager)
  • OS: Windows
  • Monitoring tool: DataDog
  • Incident management tool: ServiceNow
  • Windows Server management
  • Application support
  • DevOps tools: Git, Jenkins, and basic CI/CD pipeline execution
  • Cloud infrastructure
  • Incident management
  • Automation development

Accomplishments

  • Regular appreciation from manager for delivering deliverables on time
  • Certified in soft skills training conducted by NASSCOM.

Interpersonal Skills

  • Ability to lead a group of people as a team.
  • Positive attitude to learn.
  • Flexible and hardworking.
  • Quick learner.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Site Reliability Engineer

Thomson Reuters India Pvt.Ltd
07.2021 - Current

Trainee System Engineer

Thomson Reuters India Pvt. Ltd.
07.2019 - 06.2021

B. Tech - Information Technology

Noida Institute of Engineering & Technology

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Deepak Kumar Gupta