Deepak Kumar Jha
Patna
Summary
Dynamic Operation Support Manager at NCELL AXIATA LIMITED, skilled in SAP and adept at enhancing uptime through strategic analysis and root cause identification. Proven track record in cost control and effective communication, driving operational excellence and ensuring timely issue resolution. Committed to delivering quality results under pressure.
Overview
4
4
years of professional experience
Work History
Operation Support Manager (OSM)
NCELL AXIATA LIMITED
09.2021 - Current
- Monitoring and minimizing outage duration and frequency, with a focus on identifying root causes and implementing preventative measures.
- Preparing analysis report based for better NWA.
- Preparing RCA sheet with proper actions and ensuring timely closures for issues.
- Implementing preventive measures to ensure the desired NWA.
- Preparing daily report for Uptime.
- Preparing presentation for Reviews.
- Prepare site wise monthly data of uptime and reason of outage.
- Discuss the analysis with Field resource to avoid repetition and timely closure.
- Monitoring and controlling costs associated with site maintenance, repairs, and overall operations.
Education
HSC - General Studies
St. Dominic Savio's
Patna06-2016
Intermediate Certificate - Science
AN College
Patna06-2018
Bachelor of Arts - English Language And Literature
RKD College
Patna06-2021
Skills
- Microsoft Office Suite
- SAP expertise
- Programming in C and C
- Communication skills
- Customer service excellence
- Front office operations
- Pressure management
- Deadline adherence
- Quality assurance
Hobbies and Interests
- Playing cricket
- Listening to Music
- Reading Books
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr Vijaykant Jha
- Date of Birth: 01/08/99
- Nationality: Indian
- Marital Status: Married
Timeline
Operation Support Manager (OSM)
NCELL AXIATA LIMITED
09.2021 - Current
HSC - General Studies
St. Dominic Savio's
Intermediate Certificate - Science
AN College
Bachelor of Arts - English Language And Literature
RKD College
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