DEEPAK KUMAR SINGH
Kolkata
Summary
Dynamic Branch Operations Manager at Unnayan Co Operative Society Ltd, skilled in financial recordkeeping and operational strategy. Proven track record in enhancing process efficiency and compliance with banking regulations. Adept at building relationships and leading teams to achieve strategic goals, ensuring exceptional customer service and performance management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Unnayan Co Operative Society Ltd
Kolkata
05.2023 - Current
- Ensured compliance with banking regulations and policies.
- Maintained accurate records of financial transactions.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Outlet Manager
MMF
03.2022 - 05.2023
- Supervised daily operations and staff performance in a high-volume outlet.
- Trained new employees on customer service standards and operational procedures.
- Assisted in budgeting and financial planning for the outlet's operational expenses.
- Designed plans to improve quality, process efficiency and cost control.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
Manager
Ski Group of Hotels & Resort Pvt. Ltd.
Kolkata
01.2020 - 01.2022
- Supervised daily hotel operations ensuring guest satisfaction and service quality.
- Managed staff schedules to optimize service delivery and resource allocation.
- Coordinated team training sessions to improve skills and operational efficiency.
- Conducted regular inspections to maintain property standards and safety compliance.
- Developed marketing strategies to enhance visibility and attract new guests.
- Resolved guest complaints promptly fostering a positive customer experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Teacher as a Accountancy
Rishi Arabinda Mission School
Kolkata
01.2016 - 01.2020
- Facilitated classroom discussions promoting critical thinking and collaboration.
- Mentored new teachers by sharing best practices and classroom management techniques.
- Participated in school committees to improve curriculum and educational standards.
Education
MBA - Finance
Mahatma Gandhi University
09-2015
B.Com (Hon's) -
J.P. University
10-2009
Skills
- Advance Excel Expertise
- Financial recordkeeping
- Operational strategy
- Customer relationship management
- Performance management
- Project management
- Problem solving
- Analytical thinking
- document flow coordination
- Staff supervision
- Public speaking
- Excellent communication skills
- Banking
- Proficient in MS office
- Business development
- Relationship building
- Financial analysis and planning
Certification
Diploma in Computer Applications
Diploma in financial accounting
Diploma in retail management
Hobbies and Interests
Sports, Travelling
Accomplishments
- B.T.E.T.: Teacher elementary Exam Test
- I.B.P.S. CWE RRB
Extracurricular Activities
Ministry of Human Resource Development (Department of youth affairs & sports) programme. Attended community leaders Training on AIDS (UTA Phase II) under the National service scheme Win push-up competition under the FIT EXPO INDIA 2017 RSSDI (Research Society for the study of diabetes in India) 2018
Disclaimer
Signature
AIM
To work with the organisation and abide by their rules and regulation and achieve their goals.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Branch Operations Manager
Unnayan Co Operative Society Ltd
05.2023 - Current
Outlet Manager
MMF
03.2022 - 05.2023
Manager
Ski Group of Hotels & Resort Pvt. Ltd.
01.2020 - 01.2022
Teacher as a Accountancy
Rishi Arabinda Mission School
01.2016 - 01.2020
MBA - Finance
Mahatma Gandhi University
B.Com (Hon's) -
J.P. University
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