Suraj Kumar Mahto
Angara
Summary
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner, and complex problem-solver.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Branch Operations Manager
IDFC First Bharat Ltd
Ranchi
03.2024 - Current
- Managed daily branch operations to ensure efficient service delivery.
- Oversaw team performance and provided training to staff members.
- Implemented process improvements to enhance operational workflows.
- Monitored compliance with regulatory requirements and company policies.
Senior Officer
ESAF SMALL FINANCE BANK LTD.
Jamshedpur
08.2022 - 02.2024
- Total Experience 1 YEAR
- Managed daily banking operations ensuring compliance with regulations and policies.
- Assisted customers with account inquiries and transaction processing effectively.
- Analyzed customer feedback to identify areas for service improvement consistently.
- Facilitated communication between various departments by providing timely updates regarding changes in operational status.
- Supervised the installation of new security equipment such as access control systems.
Education
MBA - HR & FINANCE
Usha Martin University
Angara, Ranchi 08.2020 - 06.2022
B.Com - Commerce
St. Xavier's College
Ranchi 06.2016 - 05.2019
Class XII - Commerce
International Public Shool
Kanke Ranchi 04.2014 - 06.2016
SDA Senior Secondary School
Khuti ,RanchiSkills
- Cash Management
- Branch Operation Work
- Gold Loan Appraiser
- CTS Clearing
- Audit and compliance
- Customer Acquisition
- ATM Cash Operation
- Client Servicing
- KYC Verification AOF
- Team management
- Advance Excel
- Tally ERP
Personal Information
- Date of Birth: 06/29/97
- Gender: Male
- Marital Status: Single / Unmarried
Projects
- IDFC AMC LTD., Ranchi, 45 Days
- PRASAD KUMAR & COMPANY CA FIRM, Ranchi, 90 Days, Financial Management, Fund management, financial planning, Tax planning
Languages
- Hindi
- English
- Hindi
Key Highlight
Certified by ZH for outstanding performance in mutual fund.
Timeline
Branch Operations Manager
IDFC First Bharat Ltd
03.2024 - Current
Senior Officer
ESAF SMALL FINANCE BANK LTD.
08.2022 - 02.2024
MBA - HR & FINANCE
Usha Martin University
08.2020 - 06.2022
B.Com - Commerce
St. Xavier's College
06.2016 - 05.2019
Class XII - Commerce
International Public Shool
04.2014 - 06.2016
SDA Senior Secondary School