Deepak Kumar Yadav
Dwarka
Summary
Results-driven Domain Expert at Genpact with a proven ability to enhance SLA performance through strategic coaching and mentoring. Demonstrates strong analytical skills in customer relationship management, driving team productivity while maintaining high-quality standards. Core competencies include team leadership and a commitment to excellence across diverse roles. Career aspirations focus on leveraging expertise to foster continuous improvement and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Domain Expert/SME Team Leader
Genpact
05.2022 - Current
- Facilitated training sessions for new employees, taking refresher sessions.
- Helping trained employees on best practices and protocols, while managing teams to maintain optimal productivity and accuracy.
- Created reports for executive level review highlighting key trends in SLA performance.
- Provided guidance and support to teams.
- Taking care of mandatory trainings and user-wise utilization for the segment.
- Reporting and connecting with clients and upper management for team performance review.
- Handling of high-value and VIP cases.
Process Developer
Manu life I Genpact
- Process: new business
- Tools Used: EDGE, NBF, Vpasone, xpression, AUTO UI
- Issuing the new policy to the client. After reviewing all the documents and necessary requirements.
- Helping underwriter with reviewing documents.
- Setting up the new policies in the admin system.
- Making corrections to the contract at the demand of the client.
- Drafting the first-time premium and setting up the PAC details in the system.
Process Developer
Resolution life I Genpact
- Process: Annuity
- Tools Used: Main frame, CSW, Wise, Blackline, Accutrint, Lotus
- Handling partial withdrawal, withdrawal, 1035 exchange.
- Creating check and sending it to client.
Process Associate /Billing Account Management Specialist
SUNLIFE FINANCIAL
11.2019 - 05.2022
- Process: US Billing Eligibility
- Tools Used: OASIS, ATLAS, BOXI Reports
- Handling policy-level and member-level changes.
- Adding and terminating members in a group life policy.
- Updating benefits based on salary.
- updating benefits in based on uw approval.
Education
B.A - English Hons.
Delhi University
01.2019
12th Class -
Govt. Boys Sr. Sec School
01.2016
10th Class -
Govt. Boys Sr. Sec School
01.2014
Skills
- Coaching and mentoring
- Strategic thinking
- Creative solutions
- Strong analytical skills
- Customer focus
- Customer relationship management
- Excellent communication
- Business ethics
- Active listening
- Multitasking Abilities
- Quality assurance
- Team collaboration
- Performance management
- Team leadership
Languages
- Hindi
- English
Hobbies and Interests
- Cricket
- Table Tannins
- Dance
- Indoor games
Disclaimer
I hereby declare that all the above mentioned information about me is correct to the best of my knowledge.
Personal Information
- Date of Birth: 06/02/99
- Nationality: INDIAN
- Marital Status: Unmarried
- Religion: Hindu
Certification
- LOMA 281
- LOMA 291
Accomplishments
- rising star
- Achievers Award
- Bronze
- Gold
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Domain Expert/SME Team Leader
Genpact
05.2022 - Current
Process Associate /Billing Account Management Specialist
SUNLIFE FINANCIAL
11.2019 - 05.2022
Process Developer
Manu life I Genpact
Process Developer
Resolution life I Genpact
- LOMA 281
- LOMA 291
B.A - English Hons.
Delhi University
12th Class -
Govt. Boys Sr. Sec School
10th Class -
Govt. Boys Sr. Sec School
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