Abirami Kanagaraj
Production Support Engineer
Udumalpet
Summary
Support Engineer experienced with troubleshooting and resolving technical issues in production environments. Utilizes diagnostic tools and methodologies to ensure system reliability and efficiency. Track record of fostering team collaboration and adapting to dynamic operational needs to deliver consistent results.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
SME Team Leader
Tata Consultancy Services
06.2023 - Current
- Managed cross-functional technical support team who supported Onboarding, diagnosis, and upkeep of SSO solution within banking enterprise applications and Implemented comprehensive incident management strategies minimizing disruption to business operations during system outages or failures thus lowering downtime by 20%
- Evaluated and addressed security vulnerabilities within production environment on different servers through rigorous audits and implementation of essential updates or patches.
- Optimized work efficiency through implementation of automation tools and scripts by working together with Engineering team.
Migration Specialist
Tata Consultancy Services Limited
01.2021 - 06.2023
- Led a migration team to streamline migration of IAM tools from RSA to Keycloak for banking enterprise applications (around 1000+ applications hosted on different platforms)
- Authored in-depth documentation for system configurations, migration documents promoting effective troubleshooting and accelerated onboarding and migration times,
- Developed skills of junior engineers, instilling culture of continuous improvement and raising team productivity by 25% through tailored training and development programs.
Support Executive – Level 2
Tata Consultancy Services (TCS)
08.2016 - 01.2020
- Supported integration, diagnosis, and upkeep of identity and access management solution within banking enterprise applications via RSA IAM tools and protocols.
- Coordinated Disaster Recovery (DR) planning, operations such as rollover, validation, and rollback, guaranteeing business readiness for IAM services hosted on Apache web server, Apache tomcat, weblogic and Jboss, Linux and Solaris servers.
- Assisted in migration of IAM tools version from RSA 6 to 7 and from IAM services hosted on solaris to Linux servers.
Education
Bachelor - Information Technology
Government College of Technology
Coimbatore, India05-2016
Skills
- Identity and Access Management Tools - Keycloak and RSA
- IAM Protocols : OAuth 20, OpenID Connect, SAML, RSA, SCIM, LDAP, AD, and Kerberos
- Monitoring Tools : Grafana,bAppDynamics, and Splunk, New Relic, Akamai WAF
- Other Tools - Confluence, Gitbash, Oracle SQL, Postman, SOAP UI
- Ticketing Tools - Service Now and JIRA
- Programming/Scripting - SQL and PowerShell
Technical proficiency
Soft Skills:
- Coaching and mentoring
- Strategic thinking
- Strong analytical, Problem solving skills and Root cause analysis
- Effective communication
- Interpersonal skills
- Decision-making
- Continuous Improvement
Accomplishments
Team Productivity, System Uptime Improvement, enhanced project delivery and client satisfaction.
Strength
Troubleshooting, Problem solving and Root cause analysis
Timeline
SME Team Leader
Tata Consultancy Services
06.2023 - Current
Migration Specialist
Tata Consultancy Services Limited
01.2021 - 06.2023
Support Executive – Level 2
Tata Consultancy Services (TCS)
08.2016 - 01.2020
Bachelor - Information Technology
Government College of Technology
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