Mohanakrishnan S

• Subject Matter Expert — Loan Operations
  
  Roc360 | New York, NY |
  
  Partner continuously with the product and technology team to identify operational gaps, improve existing workflows, and drive process enhancements across the full loan lifecycle.
  Actively contributed to the design and development of a broker and borrower-facing portal, translating real-world operational needs into product requirements and working alongside the tech team to refine platform features and user experience.
  Support the sales team by directly engaging with borrowers, brokers, and third-party originators to facilitate smooth and timely loan closings, resolving outstanding conditions and keeping all parties aligned.
  Serve as the internal escalation point for complex loan scenarios, providing expert guidance to team members on process, compliance, and system-related questions.
  Develop and maintain SOPs and training materials, ensuring consistent execution of best practices across the operations team.
  Mentor and support associates and senior associates, fostering a culture of accuracy, accountability, and continuous improvement.

Led quality control operations across the loan processing pipeline, introducing structured review processes that significantly reduced processing errors and improved file accuracy.
Engaged directly with investors to negotiate and obtain exceptions on loans, demonstrating strong judgment in assessing loan merit and maintaining positive investor relationships.
Managed end-to-end loan processing for an active portfolio, coordinating directly with borrowers, brokers, and internal teams to ensure timely and compliant closings.
Monitored pipeline performance metrics, identified recurring bottlenecks, and implemented corrective measures to improve overall turnaround times.
Collaborated cross-functionally with underwriters, processors, and closing teams to resolve issues and maintain transaction momentum.

Supported the underwriting team with document collection, file review, and data verification to facilitate accurate and timely credit decisions.
Assisted the closing team in coordinating due diligence activities, including title reviews, insurance verification, and condition clearance tracking.
Maintained organized and compliant loan files, ensuring all documentation met internal standards ahead of closing.
Developed a strong foundational understanding of private real estate lending operations, setting the stage for expanded responsibilities and rapid career progression.