Rizwana Yaseen Shah
Subject matter expert
Bengaluru,karnataka
Summary
Subject Matter Expert in Financial Reporting | Expert in Securities Derivatives, Bloomberg Systems, Manual Testing, Risk Management, and Automation Solutions | Skilled in SOP Preparation, Validation, and Timely Updates | Experienced in Data Visualization, JIRA Project Management, and Cross-Functional Team Leadership
Overview
12
12
years of professional experience
Work History
SME Team Leader
CITICORP SERVICES INDIA PRIVATE LIMITED
08.2018 - Current
- Financial Analysis: Experience in analyzing financial data, performance, and discrepancies within investment portfolios
- Managed financial reporting and risk management processes, including identifying, assessing, and mitigating financial risks
- Expertise in fund accounting such as NAV calculations, financial reporting, and audit support (Pricing) and SLA management
- Understanding of industry regulations and compliance standards, ensuring accurate reporting and adherence to guidelines
- Proficient in utilizing financial platforms such as Bloomberg, Reuters, ICE, and Markit for comprehensive market analysis
- Managed project workflows and issue tracking using JIRA, ensuring timely completion of tasks and clear communication among team members
- Utilized JIRA for sprint planning, backlog grooming, and task prioritization, contributing to efficient project execution
- As a member of the Test Work stream, participate in peer's work review for Test Scenarios and development of test strategy
- Worked on internal project (Pricing Master Centre)
- Writing, reviewing and executing Test Cases and raising Defects on Jira Software
- Managed financial data using database software ensuring data integrity and accuracy
- Generated quarterly financial reports and coordinated month-end processes to ensure completion ahead of aggressive deadlines
- Trained, coached and mentored consultants to increase team productivity and to eliminate accident risks
- Applied risk management strategies to evaluate potential financial risks and develop contingency plans, improving overall risk mitigation
- Monitored and reported on key risk indicators, working with cross-functional teams to address and resolve risk-related issues.
IT COORDINATOR
Wipro
05.2017 - 07.2018
- Experience in coordinating IT related projects, managing timeliness and ensuring successful execution.
- Diagnosed troubleshooting queries and support requests remotely and on-site. Resolved service user requests within target timeframes.
- Kept detailed records of new installations and associated licenses and accurate tracking of software & hardware acquisitions.
CUSTOMER CARE EXECUTIVE
Aegis
11.2012 - 05.2016
- Familiarity with customer relationship management (CRM) systems to log and track customer interactions. Skills in handling customer complaints, resolving conflicts, and ensuring a positive customer experience
- Employed excellent analytical skills to assess and successfully identify customer needs. Ability to manage multiple customers inquiries.
- Strong communication, active listening, and problem-solving skills to address customer queries and concerns effectively
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Master of Arts - Tour And Travel Management
03.2022
Bachelor of Arts - Mathematics
03.2016
Skills
- Jira Software
- Financial Applications/Tools:- Bloomberg,Reuters,ICE
- Knowledge of GUI/GSM/PMC(Pricing Software)
- Fund Accounting and Bid pricing
- Training ,Mentoring and Quality Assurance
- Project Management and Internal Audits
- Problem-Solving and Analytical Skills
- Time Management
- Team Collaboration
Consent
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Timeline
SME Team Leader - CITICORP SERVICES INDIA PRIVATE LIMITED
08.2018 - Current
IT COORDINATOR - Wipro
05.2017 - 07.2018
CUSTOMER CARE EXECUTIVE - Aegis
11.2012 - 05.2016
IGNOU - Master of Arts, Tour And Travel Management
Kashmir University - Bachelor of Arts, Mathematics