DEEPAK MADAN

Oversaw logistics, supply chain, and delivery operations for air and sea transport.

• Managed import operations for air and sea to ensure timely shipment processing.
• Finalized HSN codes based on product specifications to maintain regulatory compliance.
• Collaborated with legal and finance teams to manage customs audits and DRI matters.
• Reviewed Free Trade Agreement processes to optimize benefits while ensuring compliance.
• Supervised export processes including invoicing, BOE, and logistics management.
• Maintained vendor relationships with shipping lines and forwarders to enhance operational efficiency.
• Developed monthly KPIs for performance tracking and presented to HOD for review.

• Managed end-to-end logistical operations for UTStarcom and clients, including imports and RMA management.

Planned and controlled supply chain processes among customers, factories, vendors, and transporters.

Supervised customs processes for repairs across India and SAARC countries.

Prepared required documentation for international supply chain operations in a timely manner.

Finalized freight and transport solutions while ensuring compliance with supply chain procedures.

Participated in defining annual project plans and budgets focused on cost reduction initiatives.

Sourced and negotiated with vendors for repair and distribution services across PAN India and internationally.

Tracked inventory levels and generated purchase orders upon reaching reorder thresholds.

Managed end-to-end logistics and supply chain operations for Samsung IT Division.

Supervised service support for 17 authorized service centers and 2500 collection centers nationwide.

Monitored service delivery quality levels and implemented improvements to enhance customer satisfaction.

Coordinated RMA management with headquarters in Korea.

Maintained reserve stock of spare parts to meet unforeseen demand.

Oversaw re-export and re-import of HDDs, ensuring compliance with customs regulations.

Facilitated logistical support for spare parts across Korea and service centers throughout India.

Collaborated with corporate clients to resolve product and service-related grievances.

Manage team of 30 individuals for data entry operations during insurance night shift process

• Developed and maintained relationships with key clients and stakeholders.
• Identified needs of customers promptly and efficiently.