DEEPAK MISHRA

Analyzed team performance to ensure achievement of targets.

Managed logistics and daily operations, achieving 100% SLA compliance on pickups and deliveries.

Created monthly operational performance reports for senior management review.

Developed strategies to enhance client satisfaction and loyalty across key accounts.

Identified new business opportunities within existing accounts to expand market presence.

• Executed strategic account plans to drive growth and maximize revenue.
• Conducted regular team meetings to review progress and identify improvement areas.
• Handled top brands such as Ambrane, Dermatouch, Alpino, and Amala Earth.

Cultivated strong relationships with key clients to understand business needs and ensure satisfaction.

Identified new business opportunities within existing accounts to drive expansion.

• Served as primary point of contact for key clients, addressing inquiries and resolving issues.
• Proactively identified upselling and cross-selling opportunities to enhance client engagement.
• Ensured compliance with SLA adherence for pickups and deliveries.
• Conducted performance meetings with key clients to prevent business downturns.

• Hnadling entire logistics operations and warehousing to ensure efficiency.
• Managed key top sellers and brands within the team for optimal performance.
• Conducted performance meetings with key clients to review progress and address concerns.

Managed key client accounts to drive business growth and satisfaction.

Tracked daily client shipments, ensuring timely deliveries and operational efficiency.

• Prepared weekly management reports for clients, highlighting performance metrics.
• Handled client escalations promptly, maintaining adherence to ticket SLAs.
• Resolved client issues effectively by collaborating with cross-functional teams.
• Mentored and trained new team members to enhance onboarding processes.

• Maximized partner turnover through strategic selling of value-added services.

Prepared management reports for OYO Hotels focusing on business performance and profitability.

• Led partner follow-ups to ensure efficient sales and payment processes.
• Resolved partner issues to enhance customer satisfaction across hospitality channels.
• Mentored and trained new team members to ensure seamless integration.
• Applied strong problem-solving skills to deliver effective solutions, boosting customer satisfaction.
• Negotiated contracts, pricing, and terms with clients to secure beneficial agreements.

• Designed and launched proactive campaigns to maximize sales and drive revenue growth.
  Developed existing accounts while generating new business through cold calling and referrals.
  Customized sales strategies to address specific client needs and market demands.
  Demonstrated strong problem-solving skills to enable effective solutions and enhance customer satisfaction.