Deepak Mitra
Sr Lead Inside Sales
New Delhi
Summary
Motivated and results-driven professional with strong problem-solving and solution-oriented approach. Seeking opportunity to utilize custom ability in building up an organization. Committed to contributing positively to company growth. Excels in leading creative groups and integrating them to achieve excellence in services. Successful track record as Inside Sales Representative, consistently exceeding sales objectives. Leverages persuasive communication skills and analytical problem-solving abilities. Skilled in uncovering customer needs and matching them with company offerings. Brings 12 years of sales excellence to any role.
Overview
9
9
years of professional experience
Work History
SR. INSIDE SALES SPECIALIST
SAFEGUARD GLOBAL
03.2020 - Current
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Supported territory expansion initiatives by researching prospective clients within designated regions.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
SR. INSIDE SALES SPECIALIST – SAP & CLOUD
J K TECHNOSOFT LTD
10.2018 - 02.2020
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Responsible for the Cloud Services offering of SAP using AWS as the based IaaS provider.
- Demonstrating ERP/SAP Business One solutions to prospective clients.
- Understanding of SAP's business processes and organizational goals, and established relationships with SAP's key executives and personnel.
TELE ACCOUNT MANAGER
DENAVE INDIA PVT LTD
03.2017 - 09.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Doing Tele compliance for APAC region, e.g. Malaysia and Philippines.
- Pitched them about Cloud Computing Platform like MS Azure, Office 365, and Dynamics.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
SENIOR LEAD ASSOCIATES
ARVATO BERTELSMANN PVT LTD
08.2015 - 02.2017
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Providing analysis and reports regularly on lead status, quality, conversions, etc.
- Maintaining and updating the lead pipeline in the MASE CRM tool.
- Retaining customers by providing the best possible service in terms of immediate response to inquiries, quick execution of orders, and by keeping the customers updated.
- Identifying quality leads, sending emails, and doing follow-up calls.
- Developing, executing, and measuring Demand Generation for SSMB.
- Creating an opportunity pipeline that results in full quota attainment.
Education
M.B.A in Marketing -
SIKKIM MANIPAL UNIVERSITY
Graduation in BCOM (PASS) - undefined
DELHI UNIVERSITY
12th passed - undefined
CBSE
10th passed - undefined
CBSE
Skills
Basic knowledge of computer
Job Profile
GLOBAL UPSIDE PVT LTD, SR. INSIDE SALES SPECIALIST, As an Inside Sales Specialist at Global Upside, my key responsibility area includes Sales and Business Development, Prospect Management and coordinating with people. I have been providing oversight to the lead development program and formulating marketing strategies to create a pull for the services to increase sales. Additionally, I have been contacting clients, pitching offerings around global expansion and setting up prospect meets with business advisers. Significant Highlights: Achieved revenue of 1.7 lac USD through new client acquisition and identified 60% of potential clients. Systematic transition of prospects from inside sales to presales team, resulting in a net conversion rate of 15% with an average account size of 50k USD. Developed and deployed online chats SOPs, resulting in funneling of queries to appropriate buckets, developing an additional channel for campaigns deployment.
Personal Information
- Father's Name: SHRI VIJAY MITRA
- Date of Birth: 06/21/88
- Nationality: INDIAN
- Marital Status: SINGLE
Location
NEW DELHI, DELHI, 110045
Sex
MALE
Languages
HINDI
Advanced (C1)
ENGLISH
Advanced (C1)
BENGALI
Bilingual or Proficient (C2)
Accomplishments
- Drove the highest sales volume for one account in company history, garnering $2.5M in just 26 months.
- Surpassed annual quota by 180%.
Timeline
SR. INSIDE SALES SPECIALIST
SAFEGUARD GLOBAL
03.2020 - Current
SR. INSIDE SALES SPECIALIST – SAP & CLOUD
J K TECHNOSOFT LTD
10.2018 - 02.2020
TELE ACCOUNT MANAGER
DENAVE INDIA PVT LTD
03.2017 - 09.2018
SENIOR LEAD ASSOCIATES
ARVATO BERTELSMANN PVT LTD
08.2015 - 02.2017
M.B.A in Marketing -
SIKKIM MANIPAL UNIVERSITY
Graduation in BCOM (PASS) - undefined
DELHI UNIVERSITY
12th passed - undefined
CBSE
10th passed - undefined
CBSE
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