Deepak Naganna
Senior Manager
Bengaluru
Summary
- I'm a results-driven senior manager with 20+ years experience in delivery management at MNCs viz., Accenture, Hewlett Packard, Xactly India Technologies, Blue Yonder, Bristlecone, i2 Technologies, Resource Global Professionals etc.
- I’ve an excellent track record in turning around, stabilizing and growing major client accounts in North America, Europe, South East Asia, APAC and India.
- I have successfully implemented and managed SCM/SRM/SAP/TMS/IO/MDM/AM/AO/Data migration/Customer Data Integration/Contact center/SPM projects in Retail, Life Sciences, CHT, and Defence for global clients.
- I’ve led India-based/global teams (up to 200+) in driving value-addition and savings to prestigious global customers.
- I’ve also won several awards for delivery excellence, employee retention and diversity hiring in Blue Yonder and Accenture. My recent award was in May 2022 wherein I was awarded the Blue Yonder Q1 2022 India excellence pillar individual and team awards for the first successful Luminate Demand Edge (LDE) AI/ML-based forecasting implementation for a major South East Asian retail client in Thailand and Malaysia.
- I am looking for an opportunity wherein I could leverage my expertise in delivery management, SaaS-based implementations and digital transformation
- Pursuing new professional challenges with a growth-oriented company.
Overview
34
34
years of professional experience
Work History
Senior Manager – Professional Services
Xactly India Tech
05.2024 - Current
- Set-up, trained, stabilized and managed the offshore Bengaluru team that delivered Xactly’s Sales Performance Management (SPM) solutions to 20+ prestigious North American and APAC customers
- Ensured that the offshore team delivered strong results in terms of meeting the revenue, utilization targets, quarterly, semi-annual, annual forecast and CSAT targets
- Ensured that the offshore team was cross-trained in Xactly’s SPM solution suite that provided greater flexibility in terms of managing the implementation of the numerous and challenging client engagements
Senior Manager
Agilite Technologies
10.2023 - 04.2024
- Set-up, trained and stabilized an offshore team in delivering professional services to Xactly's North American customers in the implementation of Sales Performance Management (SPM) solutions
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business
- Provided strong leadership to enhance team productivity and morale
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Senior PM – Consulting
Blue Yonder
04.2022 - 12.2022
- Managed the implementation of SCM SaaS-based solutions for a major Indian private sector company
- Responsible for the E2E implementation of SaaS-based solutions across the different work streams viz., ESP/IO/S&OP/Sequencing
- Responsible for managing the P & L and ensuring adherence to the stipulated margins for the client engagement
- Responsible for stakeholder management and governance as per the agreed governance framework
Project Manager
Careator Technologies
08.2019 - 03.2022
- Managed the implementation of Blue Yonder's SaaS-based Enterprise Store Operations (ESO) solution for a major multinational oil and energy client in Singapore and UK
- Ensured the successful implementation of the ESO solution in Singapore at thirteen retail sites
- Ensured the successful implementation of the ESO site replacement system at the first pilot site in March'21 within a span of three months
- Managed the TMS automation for New Zealand's biggest grocery distributor
- Responsible for the implementation of a SaaS-based supply chain control tower including analytics for a major global healthcare client
- Responsible for the implementation of IPFR upgrade and SDM to IPFR projects for a major North American retail client
- Responsible for program management, P & L management and stakeholder management
- Responsible for the integrated delivery of BY's supply chain and SaaS-based projects
- Delivered major enhancements to the customer's ESO solution ahead of the committed schedule to transform their retail business
- Enhanced customer satisfaction by delivering the enhancements and providing efficient consulting and development services to resolve the customer's issues and concerns
- Achieved management objectives, consistently hitting deadlines and performance targets
Senior Manager
Bristlecone
04.2016 - 03.2018
- Led the global roll-out of the cloud-based Anaplan for demand, capacity, sales and operations planning
- Managed the client's SAP and Oracle TMS implementation
- Engaged with the client's senior business stakeholders in managing the project expectations in terms of on-time delivery, quality and budget
- Responsible for account management and P & L
- SAP's GST implementation for a major Indian telecom player
- Led the GST implementation at the client's two major Telecom and Power business groups and successfully ensured the ‘Go-Live' as per the Govt
- Of India's GST deadline
- Managed the implementation of GST across the client's sales, materials management and finance groups and ensured compliance to the GST rules/regulations/reporting specified by the Govt
- Of India
- Worked with the different client vendors across their business groups for testing and roll-out as per the stipulated timelines
- Coordinated with the client and the vendors through a dedicated war room to monitor and resolve issues within a short span of time to meet the stringent GST timelines
- Led the first South East Asian SAP IBP and TMS implementation for a major pharma and sales/distribution client
- Responsible for stakeholder management and account management
Project Manager
Resource Global Professionals
06.2014 - 03.2016
- Managed a 50+ global I & A team (including vendors) across India/UK/Poland in delivering tactical solutions
- Managed project budgets of £1.5-2 million for the client's Reporting & Presentation team
- Consolidated the client's vendors to deliver high performance at lower costs that resulted in substantial cost savings of 100K Euros
- Global program/delivery management of tactical Microsoft business-intelligence/reporting solutions across the client's Global Finance, R & D, Human Resources, Marketing, Sustainability and Customer Development groups
- Engaged with the client's senior business stakeholders to translate business requirements into tactical solutions and managed the expectations in terms of on-time delivery, quality, budget and revenue
- Managed IT infrastructure, coordinated with the solution activation teams to devise suitable strategies to scale-up the existing infrastructure to cater to the client's future business demands
- Managed the client's suppliers/vendors in the delivery of tactical business intelligence solutions
- Implemented a global marketing operations project to track innovation and renovation across the client's Marketing, Customer Development, Finance, Supply Chain and Brand Building/Brand Development groups
- Worked with the client's business groups across EMEA, SEAA and North America to propagate the adoption of the marketing operations project and manage the change management process
- Transitioned onshore projects to the client's Bangalore offshore delivery center
Senior Manager
Hewlett Packard
05.2010 - 08.2013
- Managed the North American Customer Support and Services Technical Advocacy Center
- Managed the global analytics and quality improvement program
- Responsible for global program management and evaluation of analytics-related tools
- Lead for the Quote-2-Cash (Q2C) business group and was responsible for driving implementation of global projects across the Partner Sales Support, Sales Operations and Channel Operations groups
- Managed a global initiative to standardize, transition and take-on end-to-end ownership of HP's order management process to enhance the efficiency/provide visibility into the order fulfillment process
- Devised strategies to enhance the efficiency of HP's supply chain
Manager
Accenture
08.2004 - 05.2010
- Set-up, stabilized and managed a 30+ offshore team for a multi-year/multi-million $ supply chain transformation project that involved transforming the client's supply chain
- Responsible for devising suitable strategies and managed the development of the six interfaces to improve the client's efficiencies across the Warehouse Management System, Transportation Management System, Integrated Planning, Forecasting and Replenishment and Data Factory work streams
- Successfully managed the first managed offshore delivery for the Accenture Technology Solutions Retail Group in delivering offshore supply chain and data management services
- Enabled the migration of the client sites to SAP and formulated the MDM strategy
- Managed the offshore team involved in data migration/data conversion and migration of a major Life Science's client's non-SAP worldwide sites to SAP
- Managed the client relationship and the interactions with the Accenture onshore team
- Managed a 200+ member team in the Accenture Contact Center in providing data & voice services
- Led various initiatives to enhance the skills of resources, improve employee morale/engagement and automate existing contact center processes
- Managed the end-to-end delivery of Customer Data Integration (CDI) services
- Set-up and managed the Accenture offshore delivery center in providing CDI services across various work streams comprising data management/conversion/auditing and order management
- Managed a pioneering engagement for Accenture in the data management space and developed capabilities to build a strong data management capability
Senior Consultant
Blue Star Infotech
10.2003 - 08.2004
- Led the Level-2 escalation team in supporting the Store Management System (SMS) for the client's 1200+ restaurants in the UK and Scotland
- Provided enhancements to the SMS based on the client's and business requirements
- Provided consulting services to clients' and supported the implementation/maintenance of applications/packaged solutions
- Involved in the presales and implementation of Microsoft’s Navision/Proclarity BI solution
Assistant Manager
Aspect Development/i2 Technologies
01.2000 - 05.2003
- Managed the implementation and maintenance of i2's Supplier Relationship Management (SRM) solutions to nine Fortune 500 clients in North America
- Worked extensively on SRM Strategic Sourcing and Product Sourcing
- Managed the relationships between the Fortune 500 SRM clients and the onsite consulting teams
- Designed and implemented the financial data model in the SRM solution to enable clients to access financial information of North American publicly traded companies
- Managed the end-to-end delivery of data management services to clients across the retail, defense, CHT and FMCG verticals
- Managed the pre-sales of i2’s SRM product to North American and European customers
Assistant Executive Engineer
Government Of Karnataka
06.1995 - 07.1998
- Management and implementation of Government of Karnataka's engineering and ADB-funded infrastructure projects
- Selected in the engineering services examination conducted by the Karnataka Public Service Commission and ranked 12th in the merit category
Senior Officer
Titan Industries Ltd
01.1993 - 05.1995
- Product development of new watches and worked with the marketing group in the market launch of new products in the Indian and European markets
Graduate Engineer Apprentice
Bharat Electronics Limited
06.1992 - 12.1992
- Production planning and control in the digital microwave systems group
Marketing Engineer
Digitek
08.1990 - 06.1992
- Marketing and sales
Education
MBA - Management
VGSOM IIT Kharagpur
Kharagpur, India 04.2001 - 12.1999
B.E. - Mechanical Engineering
Rashtreeya Vidyalaya College of Engineering (RVCE)
Bengaluru, India 04.2001 - 07.1990
Skills
Awards
- Blue Yonder Q1 2022 Pillar individual award (India excellence award) for leading the successful implementation of the first LDE solution at a major South East Asian retailer
- Blue Yonder Q1 2022 Pillar team award for the successful implementation of the first LDE solution
- Blue Yonder performer award for the successful implementation of the SaaS-based SCM projects in Singapore and UK
- Blue Yonder CoE excellence award H1 2020 for delivering customer value and enhancing customer success to a global energy firm
- Blue Yonder Global professional services Q1 2020 core values in action award for delivering customer value and enhancing customer success to a global energy firm
- Delivery excellence award by Accenture US client leadership and BPO
- Received several awards from the Accenture US client leadership and BPO India leadership for service delivery excellence
- Diversity Award - For the recruitment of hearing impaired candidates into Accenture's contact center data operations team
- Monthly and quarterly team retention awards in Accenture
Timeline
Senior Manager – Professional Services
Xactly India Tech
05.2024 - Current
Senior Manager
Agilite Technologies
10.2023 - 04.2024
Senior PM – Consulting
Blue Yonder
04.2022 - 12.2022
Project Manager
Careator Technologies
08.2019 - 03.2022
Senior Manager
Bristlecone
04.2016 - 03.2018
Project Manager
Resource Global Professionals
06.2014 - 03.2016
Senior Manager
Hewlett Packard
05.2010 - 08.2013
Manager
Accenture
08.2004 - 05.2010
Senior Consultant
Blue Star Infotech
10.2003 - 08.2004
MBA - Management
VGSOM IIT Kharagpur
04.2001 - 12.1999
B.E. - Mechanical Engineering
Rashtreeya Vidyalaya College of Engineering (RVCE)
04.2001 - 07.1990
Assistant Manager
Aspect Development/i2 Technologies
01.2000 - 05.2003
Assistant Executive Engineer
Government Of Karnataka
06.1995 - 07.1998
Senior Officer
Titan Industries Ltd
01.1993 - 05.1995
Graduate Engineer Apprentice
Bharat Electronics Limited
06.1992 - 12.1992
Marketing Engineer
Digitek
08.1990 - 06.1992
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