DEEPAK PAL
Bangalore
Summary
Customer service expert with proven track record at HSBC, adept at resolving complaints and managing accounts. Certified in AML and KYC from IIBF, equipped with skills in financial crime prevention and regulatory compliance. Seeking to apply analytical skills in AML and KYC roles within the financial sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contact Centre Representative
HSBC Electronic Data Processing India Pvt. Ltd.
Bengaluru
05.2024 - Current
- Handles general inbound calls in a contact center environment typically on a single product and or proposition.
- Providing quality customer service over the phone to resolve customer enquires at a high level of customer satisfaction.
- Take ownership of issues and understands when and how to escalate concerns appropriately.
- Responsible for achieving individual key performance while certifying compliance with operational risk controls and regulatory requirements.
SR. Service Advisor
Concentrix
Bangalore
01.2022 - 05.2024
- Handle customers via inbound calls, outbound calls, or through the internet.
- Assist customers using a call flow guide to answer questions and solve problems.
- Track, document, and retrieve information in databases.
- Invest in our customers’ success by offering additional products and/or services.
Lead Gen Associate
Datamatics Business Solutions Pvt. Ltd
Mumbai
10.2018 - 01.2022
- Responsible for generating leads through web research.
- Categorizing them depending on their sales- readiness, and nurturing them.
- Enlisting categorized leads by making outbound calls to the concerned organization.
- Handled 60-70 calls per day to address customer inquiries and concerns.
Body Shop/service Advisor
Mithila Cars Pvt. Ltd
Mumbai
09.2017 - 09.2018
- Greeting customers and inspecting their vehicles to consult the best course of action along with taking approval for additional or part replacement
- Preparing Job Cards and determining types of service required, providing correct time and cost estimation to customers
- Delivering high-quality service and customer satisfaction.
Education
Bachelor of Technology - Automobile Engineering
Rajasthan Technical University
Jaipur RajasthanXII -
Rajasthan Board of Secondary Education
RajasthanBoardSecondaryEducation, Nathdwara, RajasthanHigh School Diploma -
Rajasthan Board of Secondary Education
Rajsamand, Rajasthan07.2010
Skills
- Customer service expert
- Excellent communication
- Listening skills
- Handling customer complaints
- Time management
- Report preparation
- Premier phone banker
- Multitasking capacity
- Data analysis
- AML compliance
- Know your customer compliance
- Risk management policies
- Risk mitigation
- Account servicing
Websites
Languages
- English
- Hindi
Certification
- IIBF Certificate in Anti-Money Laundering and KYC Examination June 2025
- HSBC Degreed AML Typologies - Banking Institutions
- HSBC Degreed AML Typologies - Non - Financial Businesses and Professions
Interests
- Rocket Science
- Science Books
- Cricket
- Cooking
- Astrophysics
Accomplishments
- Recognized for a Record of outstanding Performance and Accomplishments.
Timeline
Contact Centre Representative
HSBC Electronic Data Processing India Pvt. Ltd.
05.2024 - Current
SR. Service Advisor
Concentrix
01.2022 - 05.2024
Lead Gen Associate
Datamatics Business Solutions Pvt. Ltd
10.2018 - 01.2022
Body Shop/service Advisor
Mithila Cars Pvt. Ltd
09.2017 - 09.2018
Bachelor of Technology - Automobile Engineering
Rajasthan Technical University
XII -
Rajasthan Board of Secondary Education
High School Diploma -
Rajasthan Board of Secondary Education
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