Deepak P L
Quality Analyst
Bengaluru
Summary
Detail-oriented professional with over 10 years of experience in quality assurance, data analysis, and compliance operations. Demonstrated ability to oversee and streamline information control processes, maintain meticulous audit-ready records, and collaborate on cross-functional compliance projects. Proficient in stakeholder communication, reporting, workflow improvements, and risk management strategies. Eager to leverage expertise in process governance, data management, and regulatory support roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Analyst
Amazon
Bengaluru
06.2020 - 02.2025
- Managed and analyzed operational data to support audit and compliance reporting, achieving a 15% defect rate reduction.
- Maintained and improved accuracy of internal quality registers and tracking systems.
- Supported audits and implemented new workflows, improving audit compliance by 20%.
- Provided administrative support to cross-functional teams, ensuring 95% SLA adherence.
- Led team development initiatives that improved productivity by 30%.
- Collaborated with stakeholders to enhance reporting accuracy, reducing audit defects by 25%.
- Participated in compliance and process reviews aligned with quality standards.
Senior Catalog Specialist
Amazon
Bengaluru
01.2015 - 06.2020
- Maintained 1,000+ product listings with 98% accuracy; reduced errors by 13%.
- Standardized data categorization to ensure consistent record integrity.
- Coordinated with stakeholders to address a 25% rise in quality issues.
- Conducted audit training, improving accuracy and outcomes by 7%.
Senior E-commerce Associate
Hi-Power Support Centre
Bengaluru
01.2014 - 01.2015
- Resolved 95% of customer inquiries within SLA, increasing satisfaction by 20%.
- Processed 200+ audit records monthly to ensure operational precision.
- Cut ticket response times by 20% through workflow enhancements.
- Delivered smooth day-to-day operational support with a focus on accuracy.
Education
Bachelor of Engineering -
Sai Vidya Institute of Technology
BengaluruSkills
Compliance Operations
Insider Information Controls
Audit & Reporting Support
Data Analysis & Record Management
Project & Stakeholder Coordination
Certification
Google Project Management: Professional Certificate, Coursera
Timeline
Quality Analyst
Amazon
06.2020 - 02.2025
Senior Catalog Specialist
Amazon
01.2015 - 06.2020
Senior E-commerce Associate
Hi-Power Support Centre
01.2014 - 01.2015
Bachelor of Engineering -
Sai Vidya Institute of Technology