Deepak Ponnuswmay
Corporate Sales Manager / Business Development Manger
595 Secretariat Colony Okkiyam Thoraipakkam Chennai
Summary
My objective is to work in a company that has a strong vision on growth and which offers me opportunity to exhibit my potential and efficiency. A company that recognizes good work and provides opportunity for career and personal growth. Experienced [Corporate sales Business Development manager ] with over 15 years of experience in [Hospitality & Services]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Manager
Siesta Hospitality Services Limited
Chennai
04.2019 - 12.2021
- Siesta Hospitality Services Limited Job Definition.
- Achieving of Sales Targets as assigned by the VP.
- Promoting sales for hotel and implementing sales strategies to increase revenue for all the hotel.
- Giving special rates according to potential of the corporates.
- Implementing of systems and procedures laid down by the management and submission of information and reports regularly as required from time to time.
- To identify key Market.
- Responsible for P&L driven decisions for the assigned properties.
- To prepare sales proposals for prospective clients.
- Developing and promoting product image and awareness by direct mail campaigns and attendance of key travel and tourism trade fairs.
- Preparing inspiring sales presentations to the prospective clients.
- To build and maintain strong client relationship and high level of customer service.
- Developing ideas based on market and industry trends.
- Focusing on business growth as well as client retention.
- Analyzing of current market conditions and competitors information.
- Interface with operations on a timely basis.
- Rate contracting with travel agent and corporate depending on the business.
- Following up on all expiring contracts for the future requirements.
FabHotels
Corporate Sales Manger
Chennai
11.2016 - 04.2019
- Achieving of Sales Targets as assigned by the Regional Manager.
- Promoting sales for hotel and implementing sales strategies to increase revenue for all the hotel.
- Giving special rates according to potential of the corporates.
- To identify key Market.
- Responsible for P&L driven decisions for the assigned properties o To prepare sales proposals for prospective clients.
- Preparing inspiring sales presentations to the prospective clients.
- To build and maintain strong client relationship and high level of customer service.
- Managed team of [10] employees, overseeing hiring, training, and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Manger Sales
Purple tree Hotels & Hospitality Services Pvt Ltd Chennai
01.2016 - 10.2016
- Job Description.
- Meeting the Corporate clients (Booker) and Travel Agents to build good business relationship.
- Plan for the business promotion and branding activities to create an awareness.
- Implementing competitive strategies for expanding market business; achieving revenue & profitability targets.
- Creating new data and follow up with based on their potential.
- Segregation of the market.
Sales & Operations Coordinator
Siesta Hospitality Services Limited
09.2010 - 12.2015
- Brickfield Suites Service Apartments, Chennai Job Description.
- Sales of portfolio of apartments to various companies.
- Prospect management and leads generation.
- Identify new areas of development, create and expand portfolio of clients and contacts.
- Conduct competitor and market analysis, clients and guests surveys.
- Efficient dealing of complaints and enabling customer satisfaction.
- Online promotion of services and brand.
- Handling unexpected situations around the apartment complex, responding to tenants' complains and concerns, inspecting vacant apartments.
- Co-ordinate all aspects of property maintenance, working closely with the maintenance team to ensure the swift resolution of any issues, keeping the system updated and the guest informed.
Sr.Customer Support Associate
FIRSTSOURCE SOLUTIONS LTD
05.2008 - 08.2010
- Job Description.
- End-to-end customer service management.
- Efficient dealing of complaints and enabling customer satisfaction.
- Taking escalation calls and Problem Solving.
- Rendering useful administrative support to other members of the customer care team.
- Document all calls with regards to participant inquires accurately using Call Tracking System.
- Review monthly publication of Effective Telephone Techniques.
- Promote and ensure that the customer service delivered is of the highest quality and that the standard bar continues to be elevated per the business plan for the year.
- Providing training to new associates.
Training Lead (Direct Marketing)
Training Lead (Direct Marketing)
06.2005 - 04.2008
- DREAM WORKS, Bangalore Job Description.
- Analyze the objectives of market and generate new customer leads.
- Plan and develop training manuals for the new employees.
- Prepare a report on the weekly and monthly basis of performance of new associates.
- Identifying training and development needs within the organization.
- Helping line managers and trainers to solve specific training problems, either on a one-to- one basis or in groups QUALIFICATION.
Business Development Manager
Duster Total Solutions Services Pvt ltd
CHENNAI, Tamil Nadu
03.2022 - 06.2023
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Spearheaded development of new product line, leading to significant expansion of market footprint.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
- Built relationships with customers and community to establish long-term business growth.
- Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.
Senior Business Development Manager
Duster total Solutions Pvt ltd
CHENNAI, Tamil Nadu
06.2023 - 06.2024
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
Assistant General Manager
Duster Total Solutions service Pvt Ltd
CHENNAI, Tamil Nadu
06.2024 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
Diploma - Electrical Engineering
Sri Ram Polytechnic College
04.2002 - 04.2005
Skills
Hotel Soft (A Premium HMS)undefined
Timeline
Assistant General Manager
Duster Total Solutions service Pvt Ltd
06.2024 - Current
Senior Business Development Manager
Duster total Solutions Pvt ltd
06.2023 - 06.2024
Business Development Manager
Duster Total Solutions Services Pvt ltd
03.2022 - 06.2023
Business Development Manager
Siesta Hospitality Services Limited
04.2019 - 12.2021
FabHotels
Corporate Sales Manger
11.2016 - 04.2019
Assistant Manger Sales
Purple tree Hotels & Hospitality Services Pvt Ltd Chennai
01.2016 - 10.2016
Sales & Operations Coordinator
Siesta Hospitality Services Limited
09.2010 - 12.2015
Sr.Customer Support Associate
FIRSTSOURCE SOLUTIONS LTD
05.2008 - 08.2010
Training Lead (Direct Marketing)
Training Lead (Direct Marketing)
06.2005 - 04.2008
Diploma - Electrical Engineering
Sri Ram Polytechnic College
04.2002 - 04.2005
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