Deepak Rana
Client Service Executive
Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Information Technology-Enabled Services(ITES) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Client Service Representative
Saber Technologies PVT LTD
Delhi
07.2020 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Customer Service Representative
Jindal X
Gurugram
01.2020 - 07.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Financial Advisor
Silaris
Delhi Cantt
02.2019 - 01.2020
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Education
BTech - Civil Engineering Technology
Manav Rachna International University
Delhi NCR 05.2013 - 08.2017
Skills
Excellent communication skills
undefinedTimeline
Senior Client Service Representative
Saber Technologies PVT LTD
07.2020 - Current
Customer Service Representative
Jindal X
01.2020 - 07.2020
Financial Advisor
Silaris
02.2019 - 01.2020
BTech - Civil Engineering Technology
Manav Rachna International University
05.2013 - 08.2017
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