Deepak Ranjan Taldi
Balasore,OR
Summary
Sales & Service Business Leader with 13+ years of experience in the tyre and automotive industry, managing ₹10 Cr+ business portfolios across B2B, B2C, and OEM channels. Expertise in regional business management, key account development, dealer expansion, fitment growth, and customer service operations. Proven track record of driving revenue growth, strengthening customer relationships, and delivering business results through strategic planning and cross-functional collaboration.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Section Head - PSR Replacement Sale TM
Bridgestone Tyres
Sambalpur
10.2025 - Current
- Managed a portfolio of 25 Passenger Vehicle (PV) dealers, including branded and OE accounts (Tata, MSIL, Toyota) across Western Odisha, driving strong channel performance.
- Led 25+ dealers including OEM-linked accounts (MSIL, Tata, Toyota) across Western Odisha.
- Managed a 2-member CNF/sales team, improving execution efficiency.
- Achieved consistent primary sales targets through structured territory planning.
- Increased premium product penetration and PCR segment growth.
- Expanded dealer network and retail demand generation initiatives.
- Analyzed MIS and KPIs to drive data-backed decisions.
Sr Territory Manager - Balasore
Apollo Tyres
Balasore
06.2024 - 10.2025
- Managed 36 dealers, 6 distributors, OEMs, and key fleet accounts across B2B & B2C channels, delivering ₹5.5 Cr+ monthly revenue.
- Led a team of 2, improving productivity and consistent target achievement.
- Strengthened Top 30 key accounts, driving higher repeat business and customer retention.
- Drove specialty engagement initiatives, supporting growth in Agri & CV sales.
- Improved inventory availability through effective supply chain coordination.
- Monitored KPIs and MIS reports to support performance tracking and business optimization.
Sr. Territory Manager - Sambalpur
Apollo Tyres
Sambalpur
04.2021 - 05.2024
- Managed 70 dealers, 8 distributors, and 20 fleet accounts across B2B & B2C, generating ₹10 Cr monthly revenue.
- Led a 4-member team, driving regional sales performance and execution.
- Strengthened channel network and rural distribution, improving market share and revenue growth.
- Expanded premium product adoption, including PV & CV (BRO) portfolio.
- Drove mining fleet demand and Top 20 key customer conversion initiatives for high-value growth.
- Improved revenue planning using MIS-based forecasting and territory management.
- Enhanced customer retention through strong after-sales support and relationship management.
Associate Manger Customer Service - Odisha
Apollo Tyres
Odisha
03.2014 - 03.2021
- Managed after-sales complaints with close monitoring of TAT, CSAT, DSAT, and SLA performance.
- Handled service operations across 260+ dealers, distributors, fleet customers, and OEMs.
- Improved customer satisfaction and SLA adherence through structured complaint resolution processes.
- Led state-level R&D initiatives including field trials, product validation, and feedback coordination.
- Conducted product and maintenance training programs for dealers, drivers, fitters, and fleet managers.
- Identified and converted fleet business opportunities, contributing to fitment sales growth.
- Strengthened OEM feedback mechanisms to support continuous product improvement.
- Managed end-to-end tyre lifecycle support for key customer accounts.
- Diagnosed and resolved complex customer issues to enhance service quality and customer experience.
Customer Service Engineer - Bihar
Apollo Tyres
Bihar
09.2013 - 02.2014
- Managed dealer and OEM relationships, ensuring service quality and customer satisfaction.
- Achieved sales growth through upselling and product promotion activities.
- Provided customer training and after-sales support.
- Improved customer retention through effective relationship management.
- Supported TBR product development and Agri new product testing initiatives.
Education
MBA - Sales & Marketing Management
Institute of Engineering & Management Studies
Odisha07-2020
B.Tech - Mechanical Engineering
Karnataka State Open University
Bhubaneswar ,Odisha06-2017
Diploma - Mechanical Engineering
Nalanda Institute of Technology
Bhubaneswar05-2013
Skills
- Sales & Business: OEM Sales, Institutional Sales, Key Account Management, Territory Growth
- Strategy: Forecasting, Market Intelligence, Pricing Strategy, Business Planning
- Tools: SAP, Excel, MIS Reporting, PowerPoint
- Leadership: Team Handling, Cross-functional Coordination, Negotiation
- Team management - Regional Project Drive
Certification
- Diploma In Computer Operation
- Auto CAD
- Complaint Empowerment Training
- Eicher - Basic Automobile Technology
- Central Farm Machinery Training And Testing Institute
- Communication with Confidence
- Apollo Tyres - Grey Certification (Technical)
Language
English
Hindi
Odiya
Timeline
Section Head - PSR Replacement Sale TM
Bridgestone Tyres
10.2025 - Current
Sr Territory Manager - Balasore
Apollo Tyres
06.2024 - 10.2025
Sr. Territory Manager - Sambalpur
Apollo Tyres
04.2021 - 05.2024
Associate Manger Customer Service - Odisha
Apollo Tyres
03.2014 - 03.2021
Customer Service Engineer - Bihar
Apollo Tyres
09.2013 - 02.2014
Diploma - Mechanical Engineering
Nalanda Institute of Technology
MBA - Sales & Marketing Management
Institute of Engineering & Management Studies
B.Tech - Mechanical Engineering
Karnataka State Open University
Awards
Best Customer Service -SBU 3 FY17
Apollo Roll Of Honor - FY19
Apollo Award Of Excellence - FY 18 ,FY 20
Chairman's Award - learning Champion FY2023