Deepak S
Salem
Summary
Dynamic IT executive with two years of hands-on experience at Only World Group, specializing in vendor management and end-user support. Skilled in optimizing IT workflows, ensuring compliance with industry standards, and training teams on new technologies to enhance operational efficiency, and deliver successful project outcomes.
Overview
2
2
years of professional experience
Work History
IT Executive
Only World Group
George Town
06.2023 - 06.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours throughout the night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Coordinated vendor relationships to secure optimal technology solutions for the organization.
- Facilitated team training sessions on new technologies and system updates.
- Collaborated with cross-functional teams to align IT services with business needs.
- Ensured compliance with industry standards, security protocols and data privacy regulations.
- Trained staff on proper usage of computers, networks and applications.
- Analyzed workflows and established priorities for daily operations.
- Reported monthly to the senior executive team on the budget, in-flight initiatives, and upcoming projects.
Education
High School Diploma -
Institute of Road Transport
ChennaiSkills
- User support
- Configuring APs
- Configuring routers
- Configuring switches
- Hardware
- I/O device
- Ticketing system
- Adaptability and flexibility
- Vendor management
- Workflow optimization
- Documentation management
- IT asset management
Project
IT System Upgrade and Support
- Collaborated with a service provider to upgrade system infrastructure and software, improving system stability and operational efficiency.
- Supported end-to-end upgrade activities including requirement analysis, implementation support, and post-upgrade validation.
- Helped ensure minimal downtime and successful transition during system and software upgrades.
- Coordinated with external service providers during system and software upgrade activities.
- Supported testing and validation of upgraded systems to ensure smooth deployment.
Timeline
IT Executive
Only World Group
06.2023 - 06.2025
High School Diploma -
Institute of Road Transport