Deepak S

Managed export operations and coordinated booking documentation.

• Processed booking requests and BL drafts efficiently using NOVA.
• Executed booking status controls by placing bookings on hold (Status 0) and issuing confirmations (Status 1) using LARA, IBOOK, and EZEE systems.
• Reviewed, analyzed, and resolved assigned cases in NOVA while ensuring strict adherence to SLA and SOP requirements.
• Performed mandatory pre-booking validations, including shipper/consignee details, routing, cargo specifications, and approved quotations.
• Handled diverse operational queues such as Amendments, Fruit/Perishable shipments, Dangerous Goods (DG), and Out of Gauge (OOG) cargo.
• Responded to customer inquiries and resolved booking and shipping instruction discrepancies within defined turnaround times.
• Reviewed and verified export documentation, including Dangerous Goods Declarations, MSDS, Letters of Credit, Packing Lists, and Bills of Lading.
• Prepared and validated Bills of Lading in compliance with SOPs and customer credit terms, determining issuance of Original BL or Sea Waybill.
• Coordinated with internal stakeholders and overseas agents via Microsoft Teams and Outlook to manage cancellations, amendments, and urgent operational changes.
• Managed Booking Request (BR) queries via email and prioritized high-urgency cases to minimize shipment delays and operational impact.