Deepak Saxena
Product Support Engineer
Bareilly
Summary
Engineering graduate with computer science as a mainstream subject. Looking for opportunities in the IT industry to uplevel my current skills as a DevOps engineer.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Product Support Engineer
SpectroCloud India Pvt. Ltd.
Bangalore, Karnataka
12.2022 - 07.2025
- Delivered expert-level product support across SpectroCloud Kubernetes platform.
- Collaborated with engineering and product teams to improve the product.
- Handled escalations and resolved high-impact issues.
- Monitored Kubernetes clusters; identified and resolved failures.
- Used deep expertise in Kubernetes to troubleshoot and enhance system reliability.
- Managed approximately 30 incoming calls, emails ,Jira tickets and other channels per day from customers.
Technical Support Associate - Cloud Server Administrator
Sagenext Infotech Pvt. Ltd.
Noida (U.P)
11.2021 - 12.2022
- Worked on server management tools; gained experience in Git, Chef, Jenkins, Kubernetes.
Technical Support Associate - System Administrator
Tech Mahindra
Noida (U.P)
09.2020 - 10.2021
- Experience with Linux and Windows Server, application installation, and network configuration.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by more than 25%
Education
B.Tech - Computer Science
SRMSCET
Bareilly, UP 01.2016 - 01.2020
Intermediate - PCM
GRM Public School
01.2015 - 01.2016
High School - undefined
Sacred Hearts Sr. Sec. Public School
01.2013 - 01.2014
Skills
Python
SQL
MySQL
C
C
R
Git
Chef
undefinedCertification
Certified Kubernetes Administrator (CKA)
Extracurricular Activities / Hobbies
Zest Annual Function, 2019, Solo Dance, 2nd Prize Extempore Competition, 2015, Runner-up
Timeline
Product Support Engineer
SpectroCloud India Pvt. Ltd.
12.2022 - 07.2025
Technical Support Associate - Cloud Server Administrator
Sagenext Infotech Pvt. Ltd.
11.2021 - 12.2022
Technical Support Associate - System Administrator
Tech Mahindra
09.2020 - 10.2021
B.Tech - Computer Science
SRMSCET
01.2016 - 01.2020
Intermediate - PCM
GRM Public School
01.2015 - 01.2016
High School - undefined
Sacred Hearts Sr. Sec. Public School
01.2013 - 01.2014
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