Deepak Sharma
MBA Graduate
Bangalore
Summary
Effective Communication Skills, Good Managerial Capability, Unparalleled Supervision To Achieve Desired Output Systematic.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR EXECUTIVE INSIDE SALES
ATHER ENERGY PVT. LTD
Bangalore
06.2021 - 06.2022
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Cabin Attendent
Spice Jet Airlines
Bangalore
07.2019 - 06.2020
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
Cabin Attendant
Jet Airways Private Limited
Bangalore
06.2016 - 06.2019
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Explained rules to passengers and helped correctly transfer between lines.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Partnered with transportation operators to keep bus routes moving on time.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Provided customers with information on routes, timetables or concourses.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets.
- Responded to transportation questions and requests for information from children and parents.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Optimized seating arrangements based on changing circumstances and passenger makeup.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Improved passenger comfort by distributing pillows and other items and managing noise environment.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
Education
MBA - Operations Management
Narsee Monjee Institute of Management Studies
Bangalore 01.2020 -
PGDBM - Operations Management
Narsee Monjee Institute of Management Studies
BangaloreBachelor of Commerce -
Gitam University
Skills
Service recovery methodsTeam CommunicationMicrosoft WordExcelEmail ManagementPower PointCustomer ServiceInterpersonal SkillsRisk-TakingStress ManagementProblem Solving SkillsMultitasking SkillsTrained Fire Fighting SkillsTransferable SkillsExcellent Communication And Written SkillsTeam Leader
Top-rated sales performance
Sales communications
Languages
Hindi
First Language
English
Proficient
C2
Playing golf, Hiking, Trekking
I like to play golf on the weekends and sometimes explore places for hiking and trekking depending on the time frame.
Timeline
SENIOR EXECUTIVE INSIDE SALES
ATHER ENERGY PVT. LTD
06.2021 - 06.2022
MBA - Operations Management
Narsee Monjee Institute of Management Studies
01.2020 -
Cabin Attendent
Spice Jet Airlines
07.2019 - 06.2020
Cabin Attendant
Jet Airways Private Limited
06.2016 - 06.2019
PGDBM - Operations Management
Narsee Monjee Institute of Management Studies
Bachelor of Commerce -
Gitam University