Deepak Sharma
Assistant Team Leader
Amritsar
Summary
Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
Work History
Operation Associate- 1
ShareChat
4 2022 - 2 2023
- Increased audience engagement by curating relevant, informative, and shareable content across platforms.
- Implemented data-driven analytics tools to monitor content performance, making informed decisions about future campaigns based on insights gained.
- Trained new team members on company procedures, ensuring seamless integration into the existing workflow.
- Launched successful social media campaigns that drove increased traffic to company websites and generated greater visibility online.
- Edited and reviewed content for grammar, spelling and punctuation.
- Researched topics to create accurate and engaging content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Assitant Team leader
Octopus Tech Solutions Pvt Ltd
4 2020 - 4 2022
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Managed team workload to reach production targets.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Worked with customer service representatives to handle escalated customer issues.
Floor Supervisor
Octopus Tech Solutions Pvt Ltd
1 2019 - 4 2021
- Work as a floor supervisor, overseeing the operation of Club factory, Airtel, Fastag, NBFC
- Communicate with client by sharing reports and statistics.
Trainer
Octopus Tech Solutions Pvt Ltd
05.2018 - 12.2018
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Support Executive
Octopus Tech Solutions Pvt Ltd
11.2017 - 05.2018
Customer Support Executive
KocharTech
01.2014 - 10.2017
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
Education
Bachelor of computer, BCA -
Lovely Professional University
01.2015 - 04.2019
High School Diploma -
Sai Polytechnic College Manawala
04.2009 - 04.2012
Matriculation -
Lawrence High School
01.1996 - 04.2009
Skills
Analytical Skills
Content Strategy
Data Analysis
Decision-Making
Group Decision Making
Content Strategy Development
Problem-solving abilities
Operations Oversight
Team Leadership
Multitasking
Accomplishments
- Value Champion- Ownership - ShareChat, 06/01/22
- Rockstar Rookie - ShareChat, 10/01/22
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Punjabi
Upper intermediate (B2)
Timeline
Trainer
Octopus Tech Solutions Pvt Ltd
05.2018 - 12.2018
Customer Support Executive
Octopus Tech Solutions Pvt Ltd
11.2017 - 05.2018
Bachelor of computer, BCA -
Lovely Professional University
01.2015 - 04.2019
Customer Support Executive
KocharTech
01.2014 - 10.2017
High School Diploma -
Sai Polytechnic College Manawala
04.2009 - 04.2012
Matriculation -
Lawrence High School
01.1996 - 04.2009
Operation Associate- 1
ShareChat
4 2022 - 2 2023
Assitant Team leader
Octopus Tech Solutions Pvt Ltd
4 2020 - 4 2022
Floor Supervisor
Octopus Tech Solutions Pvt Ltd
1 2019 - 4 2021
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