Deepak Sharma
Jaipur
Summary
Dynamic Process Developer and Team Lead with a proven track record at Genpact India & Jumio India Pvt. Ltd., specializing in accounts receivable management and enhancing team performance. Excelled in customer service and financial data organization, significantly improving billing accuracy and client satisfaction. Skilled in delivering impactful training sessions, fostering a culture of continuous improvement and productivity.
Overview
9
9
years of professional experience
Work History
Process Developer
Genpact Inc
05.2024 - Current
- Accounts receivable management.
- Responsible for managing the invoicing process and following up with clients
- Investigating and resolving irregularities
- Invoicing and account accuracy.
- Resolving billing disputes and maintaining customer satisfaction
- Month-end closing and reconciliation
Team Lead
Jumio India Pvt. Ltd.
02.2022 - 06.2023
- Responsible for all financial transactions related to the company's accounts receivable.
- Generating invoices and account statements.
- Responsible for overseeing the timely collection of payments and interacting with customers in non-payment cases
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Process Trainer
Jumio India Pvt. Ltd.
04.2016 - 01.2021
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
Education
B.com. - Accounting And Finance
University Of Rajasthan
Jaipur09-2014
Skills
- Deal with a high volume of statements and invoices, and track payments in real-time
- Ensure that all transactions are recorded accurately and on time
- Identify discrepancies in financial reports and implement new processes to improve efficiency
- Provide excellent customer service to build positive relationships with clients
Accomplishments
Worked as Process Trainer in Jumio S.A.S. Colombia from Aug’19 to Jan’20.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Software Proficiency
- SAP ERP
- Easy ERP
- Ms Office
- Outlook
- JIRA
- Microsoft Team
- Slack
Timeline
Process Developer
Genpact Inc
05.2024 - Current
Team Lead
Jumio India Pvt. Ltd.
02.2022 - 06.2023
Process Trainer
Jumio India Pvt. Ltd.
04.2016 - 01.2021
B.com. - Accounting And Finance
University Of Rajasthan
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