Deepak Shettigar
Bangalore
Summary
Experienced Customer Success Manager at DriveU, skilled in team leadership and process optimization. Strong in data analysis, cross-functional collaboration, and account management. Focused on enhancing customer satisfaction, driving business growth, and turning feedback into product improvements.
Overview
11
11
years of professional experience
Work History
Manager - Customer Success
DriveU
Bangalore
08.2016 - Current
- Leading a team of 10 Customer Success professionals handling both B2B and B2C customers.
- Ensured KPI achievement by mentoring and guiding the team to meet retention, satisfaction, and engagement goals.
- Delivered top-class customer service by optimizing workflows, training programs, and support strategies.
- Played a key role in feature development, collaborating with the product team to enhance customer experience (CX) based on user feedback.
- Actively contributed to management decisions, providing insights on customer trends, process improvements, and business growth strategies.
- Managed major B2B accounts, ensuring high customer satisfaction, renewals, and upsell opportunities.
Senior Customer Delight Executive
TaxiForSure
Bangalore
06.2014 - 07.2016
- Handled customer complaints through ticketing systems, calls, and emails, ensuring prompt resolution.
- Managed social media escalations, addressing customer concerns effectively to protect brand reputation.
- Resolved tickets within the defined TAT (Turnaround Time), maintaining high service levels and customer satisfaction.
- Collaborated with cross-functional teams (Product, Operations, and Technical Support) to resolve complex issues.
Education
Diploma in E&C - Technical
NRAM Polytechnic
Nitte06-2011
12th (PCMB)
Sri Bhuvanendra PU College
Karkala06-2008
Skills
- Team leadership
- Customer Success
- Account management
- Data analysis
- Cross-functional collaboration
- Effective communication
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager - Customer Success
DriveU
08.2016 - Current
Senior Customer Delight Executive
TaxiForSure
06.2014 - 07.2016
Diploma in E&C - Technical
NRAM Polytechnic
12th (PCMB)
Sri Bhuvanendra PU College
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