Deepak Shinde
Navi Mumbai
Summary
Dynamic IT professional with over 10 years of extensive experience in technical support and system administration, currently serving as IT Administrator at M/s Samsung C&T India Pvt. Ltd. Proven expertise in diagnosing and resolving complex IT issues, ensuring minimal downtime while maintaining optimal system performance and user satisfaction. Strong analytical and problem-solving skills drive a commitment to delivering efficient solutions that contribute to organizational success. A results-oriented approach fosters effective communication and collaboration within teams, enhancing overall IT support operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. IT Engineer
SAMSUNG C & T INDIA PVT. LTD
01.2021 - Current
- Client: Reliance Industries Ltd.
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
- Provided technical support in both on-site and telephone consultations.
- Performed scheduled service work, installations, testing, and repairs.
- Identified and corrected system faults to minimize operational system downtime.
- Wrote instruction manuals and technical guidance for preventive maintenance.
- Oversaw development and maintenance of organization computer systems and intranet.
- Resolved issues related to operational components for LAN, WAN, and voice systems.
- Designed and implemented system security and data assurance.
IT Engineer
SAMSUNG C & T INDIA PVT. LTD
01.2016 - 01.2021
- Client: Oberoi Realty
- Handling IT team (Team size: 2 Engineers).
- Server monitoring and troubleshooting.
- Storage server management and access modification.
- Lease line monitoring and Vendor coordination.
- Outlook Management.
- Asset & Inventory Management
- Vendor coordination, follow-up, and replacement.
- IT material request preparation and follow-up
- Handling Attendance system and Report preparation.
- Preparation of RFID cards for new joining employees.
Associate Engineer
HCL INFOSYSTEMS LTD
04.2013 - 01.2016
- Client: SAMSUNG C & T INDIA PVT. LTD, Mumbai
- Desktop support remotely or from the user end
- Resolve all User & Client technical issues.
- Server room monitoring.
- Software installation & support.
- Vendor coordination, follow-up, and replacement.
- Antivirus Management
- Outlook Management
Technical Support Engineer
ACCEL FRONTLINE LTD
12.2012 - 03.2013
- Client: SAMSUNG C & T INDIA PVT. LTD, Mumbai
- Desktop Support.
- Handling network issues.
- EPBAX maintenance.
Technical Support Engineer
COMNET SOLUTIONS PVT. LTD
05.2011 - 10.2012
- Client: Syntel Ltd & Sunjwels International.
- Desktop support remotely or from the user end
- Resolve all User & Client technical issues.
- Handling network issues
- Software installation & support
- Vendor coordination, follow-up.
- Antivirus Management.
- Storage server ID creation and access configuration.
- Outlook Management.
Hardware and Network Engineer
OMKAR COMPUTERS
03.2009 - 04.2011
- Day-to-day report.
- Troubleshoot hardware and software-related problems.
- Install Hardware and Software.
- Calling the coordinator after every call is finished from the client's place.
- Knowledge of updating new products.
Education
S.S.C -
Mahatma Phule Vidya Mandir
H.S.C - Accounts
SMT Kantaben Mehta college
B.B.A - IT (Appeared)
D.Y.Patil Vidyapeeth
Skills
- Technical Expertise: Excellent
- Desktop Support (OS, Adobe, AutoCAD, Tally): Excellent
- Server support (Win SRV 2012, 2016, 2019): Very Good
- Backup Management: Excellent
- Inventory Management: Excellent
- Antivirus Management (Symantec, Kaspersky): Excellent
- Analytical and Critical Thinking: Excellent
- Problem-Solving: Excellent
- MS Office: Excellent
- Cultural Awareness: Excellent
Certification
Diploma in Computer Hardware and Networking Professional from Aptech Computer Education.
Languages
Hindi
Marathi
English
Gujarati
Timeline
Sr. IT Engineer
SAMSUNG C & T INDIA PVT. LTD
01.2021 - Current
IT Engineer
SAMSUNG C & T INDIA PVT. LTD
01.2016 - 01.2021
Associate Engineer
HCL INFOSYSTEMS LTD
04.2013 - 01.2016
Technical Support Engineer
ACCEL FRONTLINE LTD
12.2012 - 03.2013
Technical Support Engineer
COMNET SOLUTIONS PVT. LTD
05.2011 - 10.2012
Hardware and Network Engineer
OMKAR COMPUTERS
03.2009 - 04.2011
H.S.C - Accounts
SMT Kantaben Mehta college
B.B.A - IT (Appeared)
D.Y.Patil Vidyapeeth
S.S.C -
Mahatma Phule Vidya Mandir
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