Deepak Shukla

• Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
• Reviewed solution architecture proposals to provide technical direction to associated personnel.
• Applied agile project management and agile transformation techniques to Global Firewall Refresh roll out project.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Define and Integrate Acceptance In Service (AIS) process which includes handover for production & test data centres to operations
• Regular review of project scope, ensure adherence to change management processes in case of scope creep or any in flight changes/scope addition
• Responsible for conducting due diligence workshops, requirement gathering, impact assessment analysis, process mapping and RACI matrix
• Responsible for defining work packages and milestones/payment milestones in project scope and tracking of deliverables with commercials and payment release
• Ownership of Risk Management process, creation of risk register and weekly/monthly review of RAID (Risks, Assumptions, Issues and Dependencies)
• Conduct Lessons Learnt workshop, update best practice library, and ensure project governance

• Led Infrastructure Transition Projects includes establishment of standards, policies and schedules
• Setup Project and Program governance methodology
• Establish program and project level change control process
• Business case, contract benefit tracking and reporting against baseline
• Delivered Copper to Fibre network transformation project for Bell Canada Dfait Customer
• Delivered bandwidth upgrade project for EMC Corporation across 40 sites globally
• Delivered network and service transition project for GE globally
• EMC Corporation network implementation with roll out of 50 sites globally.

• Drove operational improvements which resulted in savings and improved profit margins.

Coordinated presentations for customers and project members to detail project scope, progress and results.