Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepak Singal

Hisar

Summary

Strategic Professional, leveraging expertise across Banking & Financial Services sectors;

hands-on experience of managing all retail & corporate banking products including asset

(loans), liabilities, savings / current accounts & third-party products

 Highly capable in developing branch’s strategies for achievement of top-line & bottom-line targets; driving ROI and exploring marketing avenues to build consumer preference & drive volumes

 Gained rich experience in MSE credit sourcing, processing and monitoring.

 Possess excellent working knowledge of banking products like mortgages, insurance,

current accounts and many more

 Leveraged skills in monitoring lending transactions for accuracy and company

compliance along with business operations, Change management and Client relations

 Headed key business initiatives to meet changing customer needs / expectations,

resulting in high level of customer satisfaction and increase in market share, sales volume & top-line / bottom-line profitability.

 In-depth understanding of all processes and systems connected with Banking industry; accustomed with RBI obligations and guidelines

 Exhibited leadership skills while managing & leading teams, resolving employee disputes

& ensuring minimum attrition using decisions-making skills

Overview

14
14
years of professional experience

Work History

AGM Branch Head

IDBI Bank ltd
Sangrur
05.2025 - Current
  • Conducted regular meetings with team members to discuss any issues or concerns related to their work.
  • Promoted new products or services offered by the branch through various channels such as print media, social media.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Handling Team of 7 members with focus on all round targets as assigned by Bank.

Branch Manager

IDBI BANK LTD
Tosham
05.2023 - 05.2025
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Monitored financial performance of the branch on a monthly basis.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Credit Manager

IDBI Bank Ltd
Hisar
06.2019 - 05.2023
  • Processing of fresh MSE cases of 10 crore in 2022-2023.
  • Annual Renewal/review of MSE loans of 15 crore.
  • Period collection of financial documents and updation of the same.
  • Periodic visit to the MSE customer for inspection of Stock and debtors and also source new reference from the existing customer
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Monitored customer account details for non-payments, delayed payments and other irregularities.

Credit Manager

IDBI Bank Ltd
Panchkula
10.2016 - 06.2019
  • Handled credit processing of MSE loan in credit processing centre as credit manager for 44 branches of Haryana Region.
  • Processed 300 crore of WHR cases with avg ticket size of 10 crore in FY 2017-18.
  • Processed fresh MSE cases of 100 crore and renewal of 150 crore in FY 2018-19.
  • Experience in Project loan to greenfield cases processing.
  • Also visited top NPA borrower's of Haryana region for NPA recovery as a regional team member.
  • Monitoring of MSE cases viz renewal expired cases, insurance, stock statement pending and overdue cases through centralized system " SAJAG".

Credit Officer

IDBI Bank Ltd
Hisar
05.2014 - 09.2016
  • Part of Branch team for fresh credit sourcing and processing of MSE cases.
  • 35 MSE cases of 15 crore with avg ticket size of 50 lakh is done in FY 2014-15.
  • Branch target in MSE achieved through rapid processing and sourcing of cases. MSE portfolio increased during my tenor of 2 year from 15 crore to 35 crore with total 100 MSE cases.
  • Single window solution to MSE customers provided for their renewal as well as operational difficulties.
  • Periodic review/renewal dones with updation of stock statement and insurance in the system.

Customer Service Executive

IDBI Bank Ltd
Bhiwani
02.2011 - 05.2014
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Sourcing of Third party products viz LI, GI, Mutual Funds etc.

Education

MBA - Finance

Haryana School of Business
Hisar
05-2009

B.com - Commerce

CRM Jat P.g. College
Hisar
04-2007

Skills

  • knowledge of banking software such as Finacle, ALPS, SAJAG, LPS, CORE etc
  • Processing of credit portfolio specialised in MSME
  • Team Handling
  • Strategic Decision making
  • Critical Problem solving
  • Collaboration

Languages

Hindi
Proficient
C2
English
Upper Intermediate
B2

Timeline

AGM Branch Head

IDBI Bank ltd
05.2025 - Current

Branch Manager

IDBI BANK LTD
05.2023 - 05.2025

Credit Manager

IDBI Bank Ltd
06.2019 - 05.2023

Credit Manager

IDBI Bank Ltd
10.2016 - 06.2019

Credit Officer

IDBI Bank Ltd
05.2014 - 09.2016

Customer Service Executive

IDBI Bank Ltd
02.2011 - 05.2014

MBA - Finance

Haryana School of Business

B.com - Commerce

CRM Jat P.g. College
Deepak Singal