Overview
Work History
Timeline
Generic

Deepak Singh

Overview

8
8
years of professional experience

Work History

Associate Solution Architect

Globe
06.2024 - Current
  • Implementing Event Management.
  • Responsibilities
  • Involved in requirement gathering sessions with the client and created the specification documents.
  • Installing MID Servers.
  • Integrating Monitoring Tools: ITRS, AppDynamics, SolarWinds, OEM.
  • Creating Event, Alert Management and Correlation Rules.
  • Customizing Event Policies.
  • Creating Reports and Dashboards.
  • Tool Used
  • ServiceNow (Event Management), AppDynamics, SolarWinds OEM, ITRS

Tech Lead

NSE (National Stock Exchange)
01.2022 - 06.2024
  • Implementing Service Mapping.
  • Responsibilities
  • Led CMDB structuring and Discovery integration with AWS cloud.
  • Oversaw Event Management rollout and maintained CI integrity.
  • Coordinated custom application development and App Engine usage.
  • Provided solution design inputs and team leadership.
  • Tool Used
  • ServiceNow (Service Mapping), MID Server, AWS, Custom App Engine

Tech Lead

Publishes and Sapient Merger
01.2021 - 01.2022
  • CMDB Consolidation and Discovery Enhancement.
  • Responsibilities
  • Managed CMDB consolidation using Service Mapping.
  • Automated data reconciliation and Discovery enhancements.
  • Planned platform optimization and performance improvements.
  • Tool Used
  • ServiceNow (CMDB, Discovery, Service Mapping)

Senior Developer

Airtel
04.2019 - 01.2021
  • End-to-end ITSM Implementation.
  • Responsibilities
  • Implemented Incident, Problem, Change, Knowledge Management.
  • Built Event Management dashboards and alert rules.
  • Integrated monitoring tools via MID Servers.
  • Customized workflows and business rules.
  • Tool Used
  • ServiceNow ITSM, Event Management, MID Server

Developer

Boston Consulting Group
10.2018 - 04.2019
  • CSM Implementation and Custom Integration.
  • Responsibilities
  • Executed CSM implementation and custom modules.
  • Developed Scripted REST APIs and integrations.
  • Supported Virtual Agent and Agent Workspace.
  • Tool Used
  • ServiceNow CSM, REST APIs, Virtual Agent

Junior Developer

Internal Training
01.2018 - 01.2018
  • Learning and Hands-on Practice in ServiceNow.
  • Responsibilities
  • Trained on core ServiceNow and ITOM modules.
  • Assisted in Discovery setup and CMDB structuring.
  • Created basic catalog items and workflows.
  • Tool Used
  • ServiceNow Core Platform

Timeline

Associate Solution Architect

Globe
06.2024 - Current

Tech Lead

NSE (National Stock Exchange)
01.2022 - 06.2024

Tech Lead

Publishes and Sapient Merger
01.2021 - 01.2022

Senior Developer

Airtel
04.2019 - 01.2021

Developer

Boston Consulting Group
10.2018 - 04.2019

Junior Developer

Internal Training
01.2018 - 01.2018

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Deepak Singh