Deepak Singh
Overview
8
8
years of professional experience
Work History
Associate Solution Architect
Globe
06.2024 - Current
- Implementing Event Management.
- Responsibilities
- Involved in requirement gathering sessions with the client and created the specification documents.
- Installing MID Servers.
- Integrating Monitoring Tools: ITRS, AppDynamics, SolarWinds, OEM.
- Creating Event, Alert Management and Correlation Rules.
- Customizing Event Policies.
- Creating Reports and Dashboards.
- Tool Used
- ServiceNow (Event Management), AppDynamics, SolarWinds OEM, ITRS
Tech Lead
NSE (National Stock Exchange)
01.2022 - 06.2024
- Implementing Service Mapping.
- Responsibilities
- Led CMDB structuring and Discovery integration with AWS cloud.
- Oversaw Event Management rollout and maintained CI integrity.
- Coordinated custom application development and App Engine usage.
- Provided solution design inputs and team leadership.
- Tool Used
- ServiceNow (Service Mapping), MID Server, AWS, Custom App Engine
Tech Lead
Publishes and Sapient Merger
01.2021 - 01.2022
- CMDB Consolidation and Discovery Enhancement.
- Responsibilities
- Managed CMDB consolidation using Service Mapping.
- Automated data reconciliation and Discovery enhancements.
- Planned platform optimization and performance improvements.
- Tool Used
- ServiceNow (CMDB, Discovery, Service Mapping)
Senior Developer
Airtel
04.2019 - 01.2021
- End-to-end ITSM Implementation.
- Responsibilities
- Implemented Incident, Problem, Change, Knowledge Management.
- Built Event Management dashboards and alert rules.
- Integrated monitoring tools via MID Servers.
- Customized workflows and business rules.
- Tool Used
- ServiceNow ITSM, Event Management, MID Server
Developer
Boston Consulting Group
10.2018 - 04.2019
- CSM Implementation and Custom Integration.
- Responsibilities
- Executed CSM implementation and custom modules.
- Developed Scripted REST APIs and integrations.
- Supported Virtual Agent and Agent Workspace.
- Tool Used
- ServiceNow CSM, REST APIs, Virtual Agent
Junior Developer
Internal Training
01.2018 - 01.2018
- Learning and Hands-on Practice in ServiceNow.
- Responsibilities
- Trained on core ServiceNow and ITOM modules.
- Assisted in Discovery setup and CMDB structuring.
- Created basic catalog items and workflows.
- Tool Used
- ServiceNow Core Platform
Timeline
Associate Solution Architect
Globe
06.2024 - Current
Tech Lead
NSE (National Stock Exchange)
01.2022 - 06.2024
Tech Lead
Publishes and Sapient Merger
01.2021 - 01.2022
Senior Developer
Airtel
04.2019 - 01.2021
Developer
Boston Consulting Group
10.2018 - 04.2019
Junior Developer
Internal Training
01.2018 - 01.2018