Deepak Sunny S R
DGM-Claims Project, Innovation & Claims Operations
Bengaluru
Summary
Experienced Project Manager with over 13 years of successful leadership in organizing insurance claims operations and claims projects and managing resources to ensure the seamless flow of projects. Proficient in guiding teams and driving technology-driven initiatives, have effectively utilized automation and data analytics to enhance the quality of claims processing.
My strong strategic skills enable to develop and execute sustainable strategies for claims management and technology projects, contributing to continued success.
Overview
12
12
years of professional experience
Work History
Deputy GM - Claims Project Manager
ACKO General Insurance Company
Bengaluru
09.2023 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives like instant claim approval for ~10% of customers, increased NPS from 30 to 74, reduced turnaround time (TAT) by ~32%, reduced claim cost by ~6%
- Conceptualized and built a fleet operations management system with location-based automated task allocation to cross-utilize field executives to manage requests for multiple request types such as car inspection, car pickup & drop, car & bike surveys increased SLA adherence from 70% to 99%
- Managing strategy-driven projects and automated workflow.
- Implementation and testing of AI-based model in claims system.
- UAT and Testing local and production to enhance system.
- Preparation of PRFAQ documents for tech developments.
- Identified plans and resources required to meet project goals and objectives.
- Prioritized roadmap in order to achieve product goals and metrics.
Deputy GM - Motor Claims Operations & Project
ACKO General Insurance Company
Bengaluru
10.2021 - 08.2023
- Team Lead - Central Assessment Team.
- Managing strategy-driven projects and automated workflow for customer surveys and improvement in NPS.
- Product development and "BRD" preparation.
- Instrumental in front-end system building from scratch & ongoing developments (from 100% manual to 100% automation)
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
Senior Manager - Motor Claim
ACKO General Insurance Company
Bengaluru
08.2020 - 10.2021
- Team Lead - Pilot Project Auto OD Claims.
- Implemented and developed operational standards, policies and procedures.
Manager - Motor Claims
ACKO General Insurance Company
Bengaluru
01.2020 - 08.2020
- Team Lead - Auto OD Claims.
- Defined clear targets and objectives and communicated to other team members
Deputy Manager - Motor Claims & Underwriter
ACKO General Insurance Company
Bengaluru
04.2018 - 01.2020
- Loss Adjuster & Risk Assessor.
- Integral part of Central Assessment Team(CAT) and Regional Assessment Team(RAT).
- Conducted several audits annually to keep store presentable and functional.
Assistant Manager - Motor Claims
RELIANCE General Insurance Company
Bengaluru
04.2015 - 04.2018
- In-House Loss Adjuster (OD Claims, Major Loss, Catastrophic Loss Assessor & Total Loss)
Senior Executive - Motor Claims
TATA AIG General Insurance Company
Bengaluru
02.2014 - 03.2015
- In-House Surveyor & Loss Adjuster & Checker for loss up to 20K.
Junior Executive - Motor Claims
Bajaj Allianz General Insurance Company
Bengaluru
07.2011 - 01.2014
- In-House Trainee Surveyor/Loss Adjuster. (OD Claims).
Education
High School Diploma -
PES Polytechnic
Bengaluru 06.2008 - 06.2011
Skills
Team/Stakeholder management
Project Management
Creative and strategic thinking
Data Analysis
Auto insurance
Risk mitigation
Products/Projects Worked
Products
- Karmator: This product encompasses a Pre-Inspection Dashboard, Policy/Customer Data Dashboard, Supply Chain Dashboard, and Auto Claims Dashboard.
- Firefly: Firefly features an Auto Claims Dashboard, which includes OD, TP, PA, and Theft claims. It incorporates Garage WorkOrder Flow (PitStop), Instant Cash Settlement, Heart Beat, Automation of Driving License Admissibility (HyperVerge), Automation of Damage Assessment (InspectLabs), and Automation in NEFT/UPI Details (PenniDrop), along with streamlining Customer Communication Journey.
- Vendor Portal: Vendor Portal serves as a comprehensive Supply Chain Vendor Management Portal, offering features for Workshop, Surveyor, Investigator, and Advocate management.
- CX-360: CX-360 provides a holistic view with Customer Data Dashboards, encompassing Proposal, Policy, Payment, PI, and Claims Dashboards.
Hobbies
- Bike Riding
- Scuba Diving
- Free Diving
- Swimming
- Gaming (PC & Console)
Timeline
Deputy GM - Claims Project Manager
ACKO General Insurance Company
09.2023 - Current
Deputy GM - Motor Claims Operations & Project
ACKO General Insurance Company
10.2021 - 08.2023
Senior Manager - Motor Claim
ACKO General Insurance Company
08.2020 - 10.2021
Manager - Motor Claims
ACKO General Insurance Company
01.2020 - 08.2020
Deputy Manager - Motor Claims & Underwriter
ACKO General Insurance Company
04.2018 - 01.2020
Assistant Manager - Motor Claims
RELIANCE General Insurance Company
04.2015 - 04.2018
Senior Executive - Motor Claims
TATA AIG General Insurance Company
02.2014 - 03.2015
Junior Executive - Motor Claims
Bajaj Allianz General Insurance Company
07.2011 - 01.2014
High School Diploma -
PES Polytechnic
06.2008 - 06.2011