Deepak Upadhyay
Varanasi
Summary
Branch Operations Head with extensive experience in managing comprehensive branch operations, including cash remittance audits and customer service within established turnaround times. Successfully addressed day-to-day customer complaints and grievances, ensuring prompt resolution and maintaining high satisfaction levels. Led a team of Branch Relationship Officers, contributing to the achievement of monthly business budgets while managing a classic portfolio of approximately 3.6 CR with a diverse customer base. Recognized for excellence in client service and cross-selling banking and third-party products through a service-to-sale approach, receiving the best PB Sales Award in the Gorakhpur Cluster.
Overview
14
14
years of professional experience
Work History
Branch Operations Head
Axis Bank
Ghazipur
02.2020 - Current
- Handling Entire Branch Operations including Cash Remittance Audit & Customer Services within TAT and handling Day to Day Customer Complaint and Grievances with Prompt Resolution.
- Team Handling of BROs with Active Participation in Achivement of Monthly Business Budget of Branch.
Personal Banker
HDFC Bank
Maunath Bhanjan
09.2016 - 01.2020
- Handling Classic Portfolio Approx 3.6 CR with 266 Customer Base.
- Providing Excellent service to clients and Cross sell Banking & Third Party Products with Asset Products offering through Service to Sale Approach.
- Awarded best PB Sales Award in Gorakhpur Cluster.
Relationship Manager
Pnbmetlife Insurance- Bancaasurance Channel
Gorakhpur
12.2014 - 03.2016
- Identified customer needs, provide customized solutions, and provided knowledgeable advice regarding Insurance Needs and investment portfolio Management by sale of Insurance Policy to PNB Bank Customer.
- Awarded as Achievers club in Sep and March High pressure Months
Junior Officer CASA
ICICI Bank
Gorakhpur
07.2011 - 11.2014
- Acquisition of New client from open market.
- Cross sell Banking with third party products to existing Clients.
- Sale of Banking and Third Party Products.
Education
MBA - Insurance And Risk Management
School of Management Sciences
Varanasi 06-2011
Bachelor of Laws -
Mahatma Gandhi Kashi Vidyapeeth
Varanasi 06-2007
Bachelor of Arts - Political Science
Banaras Hindu University
Varanasi 06-2004
Skills
- Branch operations management
- Cash handling procedures
- Customer complaint resolution
- Team leadership
- Business budget achievement
- Cross-selling strategies
- Portfolio management
- Regulatory compliance
- Time management
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Branch Operations Head
Axis Bank
02.2020 - Current
Personal Banker
HDFC Bank
09.2016 - 01.2020
Relationship Manager
Pnbmetlife Insurance- Bancaasurance Channel
12.2014 - 03.2016
Junior Officer CASA
ICICI Bank
07.2011 - 11.2014
MBA - Insurance And Risk Management
School of Management Sciences
Bachelor of Laws -
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Arts - Political Science
Banaras Hindu University