Bibi Hajeera
Summary
Results-driven Branch Relationship Manager experienced in branch banking and operational risk management. Enhanced business processes and minimized risks through effective audit reporting and client relationship management. Committed to leveraging extensive experience to drive efficiency and employee retention in a challenging, growth-oriented environment.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Branch Operations Head
Axis Bank Ltd Senior Manager
Bangalore
09.2021 - Current
- Managed daily branch operations, achieving customer service, sales, and operational goals.
- Engage with customers and generate revenue by promoting and cross-selling retail banking and third-party products also manage relationships with efficient customers to increase the depth of existing relationships.
- Met monthly sales targets set by the organization.
- Oversaw daily operations of the branch, focusing on cash management, clearing, and transfers.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Timely and accurate processing of customer transaction and request.
- Handle customer queries and provide correct solutions to ensure there are no customer complaints.
- Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman.
- Oversaw AML & KYC compliance of the various account opening forms.
- Develop and maintain professional understanding of customer base to assist Banker deepening current relationships.
- Engaged with customers to identify their needs and preferences. to understand their requirements and propose products, and services that can address their needs
Deputy Manager-Branch Service Partner
Yes bank limited
03.2020 - 09.2021
- Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
- Prepare and present quality reports of audit findings and recommendations to Manager and customers.
- Coordinate with clients to identify areas of risk within clients' businesses.
- Identify operational risks and make recommendations to manage risks.
- Evaluate and revise internal controls and operational and management policies/procedures.
- Develop strategic initiatives to maintain and improve the audit function.
- Maintain documentation for risk assessment and management processes.
- Perform audit related investigation as directed by Manager.
- Ensure past audit recommendations are implemented in current audit process.
Relationship Manager
Axis Bank Ltd.
05.2016 - 01.2020
- Managing The Portfolio of 1500 Axis priority (HNI) customers with book Size of 50cr and primarily responsible for providing financial solutions to the priority customers and Ensuring value added services.
- Deepened existing relationships by cross-selling bank products and services.
- Coordinated and collected client-specific information and completed documentation to assist in onboarding clients for KYC.
- Customer Service and Sales - Expertise in up-selling, cross-selling of Mutual fund, Life Insurance, General Insurance etc.
- Provide exceptional customer service to all Retail Banking clients including Loans, Accounts and investment.
- Liaising with Asset team for smooth disbursement of Loans which includes, Personal Loan Auto Loan and Home Loan.
- Delivered regular market information and updates to clients to enhance informed decision-making.
- Providing regular market information and updates to the customers.
- Efficient servicing of requests to create a superior customer experience.
Relationship Officer (Tele Marketing Executive)
11.2015 - 04.2016
- Executed direct marketing and cold calling for investment products at Exide Life Insurance.
BDE (Business Development Executive)
06.2014 - 06.2015
- Business Development Manager. Used to interact with customers and introduce them to Banking products (Personal Loan).
Education
Master of Arts - Post Graduation
Bapuji college of Education
Chitradurga 06.2013 - 06.2014
Bachelor of Arts -
SJM Women's College
Chitradurga 03.2010 - 03.2013
Skills
- Operations management
- Branch performance oversight
- Branch operations systems
- Financial Analysis
- Regulatory Compliance
- Operational efficiency
- Risk Management
- Customer relationship management
- Customer engagement strategies
- Complaint resolution
- Team Management
- Team leadership
- Staff supervision
- Leadership
- Problem Solving
- Adaptability
- Time management
- Communication
- Effective communication
- Team work
- Relationship building
- Customer Service
- Customer relationships
- Customer relationships
Certification
- IRDA - Insurance
- NISM - Mutual Fund
Personal Information
Competitive Advantages
- Strong analytical, problem-solving skills.
- Effective communicator with excellent relationship building & interpersonal skills.
- Highly motivated, enthusiastic and eager to learn.
Languages
- English
- Hindi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Kannada
Beginner
A1
Timeline
Branch Operations Head
Axis Bank Ltd Senior Manager
09.2021 - Current
Deputy Manager-Branch Service Partner
Yes bank limited
03.2020 - 09.2021
Relationship Manager
Axis Bank Ltd.
05.2016 - 01.2020
Relationship Officer (Tele Marketing Executive)
11.2015 - 04.2016
BDE (Business Development Executive)
06.2014 - 06.2015
Master of Arts - Post Graduation
Bapuji college of Education
06.2013 - 06.2014
Bachelor of Arts -
SJM Women's College
03.2010 - 03.2013