Bhuma V D Anilkumar
Gorantla
Summary
Seasoned Branch Operations Head with a robust history at DBS Bank India Ltd., showcasing expertise in risk management and exceptional client relationship management. Achieved significant enhancements in customer satisfaction and operational efficiency. Skilled in regulatory compliance and audit controls, demonstrating a proactive approach to business planning and staff supervision. Excelled in fostering business growth and maintaining high compliance standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Head
DBS Bank India Ltd.
Nandigama
02.2022 - Current
- Manage the overall functioning of the process, identify improvement areas, and implement adequate measures to maximize customer satisfaction.
- Follow the process/procedures of the Bank & ensuring compliance to rules and regulations of the Bank
- Conceptualize and implement competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services
- Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and Targets
- Maintaining a good branch portfolio by managing the database of customer
- Manage Customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
- Build and maintain Healthy business relations with Clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms
- Assessment of local market conditions and identify current and prospective sales opportunities
- Handling retail operations of the branch, e.g Sales and processing of liability and asset products, cash operations management, Front office management, managing onsite and offsite ATMs, Strong Room operations
- Providing financial solutions to customers to find an appropriate banking product as per their need/requirement along with cross-selling of banking and third-party products
- Assisting in digital transformation by promoting various digital products offered by the bank among customers
- Adhering and complying with various audit and quality norms/ standards of bank
- Attending various types of audits and submitting the compliance with in TAT
- Attended Various RBI audits and Soil remittances, Fresh cash remittances and adjudication notes remittance to RBI on timely basis
- Cash management in distributing fresh currency and collecting soil notes from all the branches
- AMC Management related to all departments and assets related to bank
- Various types of payments to vendors on behalf of bank and RBI
- Conducting coins melas and soil notes collection melas on behalf of bank and RBI at public places
- Trained assistant managers on all banking and customer service policies.
- Developed strategies to optimize branch operations.
- Grew business banking relationships through proactive outreach.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Ensured compliance with banking regulations and policies.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Manager
Lakshmi Vilas Bank
Vijayawada
09.2018 - 01.2022
- Sorted, counted, and balanced currencies to ensure accuracy of all transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Ensured the cash office was organized, clean, and operated efficiently.
- Identified transaction errors when debits and credits did not balance.
- Organized cash movements between offices and to or from banks.
- Operated high speed counting machines to count large quantities of paper money quickly and accurately.
- Received cash and processed cash for deposit into the bank vault.
- Coordinated with management and accounting departments to report daily financial activities.
- Organized stacks of paper money into neat bundles ready for deposit or withdrawal by customers.
- Policy implementation as per RBI guidelines.
- Attending various audits and submitted the reports for achieving zero tolerance risks.
Clerk Cum Cashier
Lakshmi Vilas Bank
Angalakuduru
02.2014 - 01.2018
- Received and counted daily inventories of cash, drafts and checks.
- Delivered exceptional service to customers in person or over telephone.
- Resolved problems or discrepancies concerning customers' accounts.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Education
MBA - Finance & Marketing
J N T U Kakinada
LITAM Guntur01-2011
B.A - Maths, Economics, Statistics
Acharya Nagarjuna University
Hindu College Guntur01.2009
M.E.C -
Board Of Intermediate
KBN College - Vijayawada01.2006
SSC -
Sri Satya Sai Videyaniketan
Guntur01.2004
Skills
- Staff supervision
- Opening and closing processes
- Customer and vendor relations
- Regulatory Policies implementation
- Audit Controls & Achievements
- Compliance reporting
- Expert in risk management
- Client relationship management
- Loans
- Operations management
- Goals and performance
- Security and safety protocols
- Business planning
Awards
- Best Rural Branch, PAN India, 2015
- Best Digital Products Promoter
- Certificate of Appreciation for Life Insurance Business
Training
- Currency chest management training by RBI
- Credit Management with Focus on MSME by Southern India Bank’s Staff Training College, Karur
- Transformation to Shoulder Higher Responsibilities by STC, Lakshmi Vilas Bank, Karur
- Supervisory Training by STC, Lakshmi Vilas Bank, Karur
- Risk management
Professional Courses And Certifications
JAIIB
Roles And Responsibilities
- Manage overall functioning of process and maximize customer satisfaction
- Document collection and preparation related to loans and disbursal process
- Collections and recovery and NPA follow-up
- Monitor current account deposits, savings account deposits, and fixed deposits
- Ensure compliance with bank rules and regulations
- Implement strategies to penetrate new accounts and expand existing ones
- Maintain a good branch portfolio by managing customer database
- Manage customer-centric banking operations
- Build and maintain healthy business relations with clients
- Assess local market conditions and identify sales opportunities
- Handle retail operations of the branch
- Provide financial solutions to customers
- Assist in digital transformation by promoting digital products
- Adhere to audit and quality norms
- Attend various audits and submit compliance within TAT
- Manage cash distribution and collection of soil notes
- Conduct coins melas and soil notes collection melas
Certification
- JAIIB
- KYC/AML
Languages
Telugu
First Language
English
Beginner (A1)
A1
Hindi
Beginner
A1
Timeline
Branch Operations Head
DBS Bank India Ltd.
02.2022 - Current
Assistant Manager
Lakshmi Vilas Bank
09.2018 - 01.2022
Clerk Cum Cashier
Lakshmi Vilas Bank
02.2014 - 01.2018
MBA - Finance & Marketing
J N T U Kakinada
B.A - Maths, Economics, Statistics
Acharya Nagarjuna University
M.E.C -
Board Of Intermediate
SSC -
Sri Satya Sai Videyaniketan
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