Suraj Kashinath Shinde

• I had started my banking career with Axis bank from 25th Jan 2008. In this career growth I had played various roles within the bank like Teller, front desk officer, etc.
• In role of Operations Head I had handled a team of 7 members. My role in this job tiled is to groom and support my team members and do the operational and sales activities form them to help him to grow in their career with compliance.
• Strategic Leadership & Management - Directly managed large teams (e.g., 15+ staff) across various ops areas, handling recruitment, training, and performance reviews. Formulated operational strategies to align with business goals and drive growth. Oversaw daily operations for processing centers, ensuring quality and effectiveness.
• Process Improvement & Efficiency - Implemented process enhancements leading to significant productivity gains. Designed and implemented streamlined procedures to improve operational performance. Managed operational budgets and controlled expenses effectively.
• Risk, Compliance & Controls - Ensured adherence to regulatory compliance (e.g., RBI guidelines) and internal controls. Conducted risk assessments, identified vulnerabilities, and implemented mitigation strategies. Managed audit processes, including monthly branch audits and ensuring audit readiness.
• Financial & Data Analysis - Utilized strong analytical skills for profitability, implementation analysis, and data-driven decision-making. Prepared performance dashboards and metrics to monitor key operational indicators.
• Technology & Systems - Proficiency with Core Banking Software (CBS) and MS Office Suite (especially Excel). Experience evaluating and implementing emerging technologies to enhance operations.

6. Customer & Stakeholder Focus - Managed internal/external client inquiries, ensuring high-quality service. Improved customer satisfaction and retention through operational excellence.

• Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
• Mentored junior staff members, cultivating a culture of continuous learning and development.
• Initiated cross-selling efforts, resulting in increased product penetration among existing customers.

• 1. To verify the Health Insurance claims of US clients.
• 2. To update the companies network with the Providers(Physicians).
• Joining Date : 13th August, 2007 to 1st Jan 2008.

• 1. To entertain the queries of customer about investment.
• 2. To give fair and transparent knowledge of product to customer.
• Working Period : 3rd July, 2006 to 10th July, 2007.