Deepak Uppal

At TL level, my responsibility is to supervise the process & activities. I have been Leading GSA and SA region, managing a team of 20 - evaluating their performance to maintain compliance with operational requirements, responsible for account growth, relationship management & project delivery. Improved staff skills by conducting various training sessions

Key Accomplishments:

• Showcased a growth of 135% in FY 20-21, with onboarding of 3 new clients for the region
• Implemented standard operating procedures for continuous improvement, resulting in VOC of 4.7
• Received appreciation from PPEDD for efficiently leading a transition project for a aviation client
• Successfully led and various projects (Like- Billing to cash, order management, PACE, Mercury, Archival/closure and engagement economics) within strict timeframes and budget constraints

• Coordinated process training and compliance check for NHs, coached & mentored interns and NHs.
• Maintained daily account level reports and advised account leaders in decision making process
• Proficiently led end to end deliverable management process (for 26 accounts) for primary teams and component teams, shared regular update with stake holders, managed mailbox, drafted reminders
• Performed and coordinated various tasks/activates to various projects (like Mercury, Pace invoice)
• Improved billing efficiency by creating & implementing SOPs for SA region
• Assisting management in managing audit pace & profitability, by sharing weekly reports & valuable insights
• Secondary Research activities through various tools like lexus nexus & Factiva, for client specific newsletters and statistical reports
• Managing and leading inter department reports and coordination
• Facilitated weekly meetings to communicate team performance, goals & results, with internal and external stakeholders across management levels.

At EZ, I've been supporting the recruitment team for APAC, SEA, UK & US Leadership Hiring

• Conducted Market Mapping exercises to gather and analyze talent landscapes
• Sourced quality profile from LinkedIn, Referral and other relevant job portals within the stipulated timeline
• Managed the workflow, stake holder and Work Allocation
• Handled the various monthly MIS (workflow, Team Productivity and Quality) reports
• Handled a team of 11 Associates (Direct Reporting)
• Communicating with various national and international clients on daily basis through mails, phones and Video conferencing.

• Build and maintained knowledgebase of Companies, Candidates and various industry sub segments specific to practice group/vertical across the globe
• Sourced quality profile from LinkedIn, Referral and other relevant job portals within the stipulated timeline
• Assisted process trainer in educating new hires on company policies and procedures by designing and developing training program.

• Performed primary research on various companies in PAN India about the company details
• Checking the quality of existing data and validating it through various checks and searches for the best outcome
• Worked for different campaigns for renowned companies like Microsoft and SAP, Wolters Kluwer for their products, market research and leads.