Deepak Vijayan

• Managed ATM Operations, ensuring uptime and availability for customers
• ATM Monitoring system integration and deployment
• User acceptance Testing (UAT) and production deployment
• Create test cases for UAT
• ATM IP and port number assign and enable the same in firewalls in-coordination with Firewall team
• Ensuring ATMs are complied with all logical security perspective
• Debit and Credit Card end to end processing (Non-FIN)
• BIL MIX logic developed and deployed for ATM TXNs
• Prepared and presented MIS reports, identifying growth areas and strategies
• Oversaw vendor management, including SLA negotiation and renewal
• SOW and BRD preparation and project implementation
• SDM for Think Prise vendor
• Coordinated digital banking product onboarding and implementation
• Led migration to fully outsourced ATM model, resulting in improved efficiency and cost savings
• Acted as SPOC for various operational aspects, including recon processes and dual SIM concept.

Project Experience:

Switch Migration Project, DBS Bank Ltd

Role: Project Manager / Key Contributor

Description: Led the migration of the bank's switch infrastructure to a new platform, ensuring seamless transition and minimal disruption to operations.

Key Responsibilities:

• Coordinated with internal stakeholders and vendors to define project scope and timeline.
• Conducted risk assessments and developed mitigation strategies.
• Managed project budget, resources, and timelines to ensure project delivery within scope and on schedule.
• Conducted user acceptance testing (UAT) and provided training to end-users.
• Communicated project updates and milestones to senior management and key stakeholders.

Achievements:

• Successfully migrated 921 ATMs and 38 CRMs (Big-bang Migration) to the new switch platform within a short timeframe.
• Implemented TLS1.2, MACing and all RBI-mandated control measures, ensuring compliance with regulatory requirements.
• Acted as the single point of contact (SPOC) for switch migration, providing leadership and support throughout the project lifecycle.
• Red Hero of the Year 2023: Recognized for outstanding contributions. The award highlights for Respectful, Easy to deal with, Dependable within the DBS

• Managed ATM operation team, optimizing cash efficiency and maintaining SLA commitments
• Conducted regular review meetings with banks and CRA agencies
• Analyzed ATM downtime and implemented cost reduction strategies
• Maintained business relationships and resolved customer issues.

• Monitored cash operations and ATM deployment in the North region
• Addressed escalated calls and liaised with bank officials.

• Conducted cash replenishment and First-Line Maintenance (FLM) for ATMs
• Prepared EOD, C3R, VCB, Cash Tally and Coordinated FLM/ SLM calls.