Traveling, playing Cricket and listening to music
Deepak Walia
Business Analyst
Gurgaon
Summary
Working professional with experience in team handling role. Proficient in handling operational metrics and a people enthusiast. Specialize in overall Operations management, FCFP (Sanctions - AML/KYC), Insurance Sales, Claims (P&C) and Collections (1st Party - US).
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst (FLM)
Genpact
Gurgaon
12.2016 - Current
- Currently handling a team size of 20 FTE's in Sanctions (Payment and customer screening) process. Involved in day to day Operations management, queue handling, people management, schedule adherence, shrinkage, attrition and also involved in hiring/recruitment.
- Dispute and fraud investigations (Transactions Monitoring) for a US based credit card process. Also, involved in the internal quality audits of the team.
- Subrogation/Reverse Subrogation - Auto & property Claims in Canadian Insurance Process. Here apart from BAU, was also involved in handling OJT training of new hires, presenting dashboard to clients and was a part of internal audit and VIC preparation.
- Part of 1st party collections in a US based Financial process (BFSI)
Senior Product Expert
Aviva Life insurance
Gurgaon
04.2012 - 04.2016
- Selling of Life Insurance products to prospect customers (Term Insurance & Health Insurance)
- Cross selling of Investment and saving products.
- Responsible for team attendance and schedule adherence.
- Involved in training activities inclusive of OJT and refresher trainings.
Education
B. Tech - Electrical, Electronics And Communications Engineering
BFIT
Dehradun 06.2004 - 06.2008
Intermediate (10+2) -
D.A.V. Public School
Palwal, HaryanaHigh School -
Saraswati High School
Palwal, HaryanaSkills
Operations management
People Management
AML/KYC
Fraud & Disputes
Customer screening
Insurance & claims
Financial crime
Sales
Customer service
Quality assurance
Interests
Timeline
Business Analyst (FLM)
Genpact
12.2016 - Current
Senior Product Expert
Aviva Life insurance
04.2012 - 04.2016
B. Tech - Electrical, Electronics And Communications Engineering
BFIT
06.2004 - 06.2008
Intermediate (10+2) -
D.A.V. Public School
High School -
Saraswati High School