Neetu Singh Srivastava
Hyderabad
Summary
Dynamic operations leader with extensive experience at Wipro, adept in team mentoring and process improvement. Successfully managed a 20+ member team, enhancing operational efficiency and ensuring policy compliance. Recognized for quality assurance and effective communication, driving high-quality deliverables in cross-functional projects. Committed to fostering collaboration and skill development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Acting Lead – Operations (FLM Certified)
Wipro
Hyderabad
03.2021 - Current
- Overall experience of 11-12 years in the mapping industry.
- Lead and manage the operational MIS team across two shifts, ensuring timely work allocation and prioritization.
- Acting lead for one year on the floor with the headcount of 20 or more operations.
- Mentor and train new hires and team members on processes, tools, and quality standards.
- Maintain and update operational documents and process policies to ensure compliance.
- Actively support cross-functional projects and contribute to process improvements.
- Handled both linear and non-linear mapping projects, ensuring high-quality deliverables.
- Served as a mentor and trainer for new hires, facilitating knowledge transfer and skill development.
- Temporarily acted as Quality Checker (QCer) on various projects, ensuring adherence to guidelines.
- Provided support in team documentation, policy updates, and maintaining process efficiency.
- Proactively took on additional responsibilities and acted as a dependable team player in critical situations.
Senior Analyst
Intelenet Pvt. Ltd. (Serco) & Wipro
06.2012 - 09.2018
Education
Master of Business Administration (MBA) -
Institute of Aeronautical Engineering
Dundigal01.2011
Bachelor of Commerce (Foreign Trade) -
St. Francis College for Women
Begumpet01.2009
Intermediate (CEC) -
Royal Junior College
Hyderabad01.2006
Secondary Education - CBSE
Hindu Public School
Sanathnagar01.2004
Skills
- Operations Management
- MIS Reporting
- Team Mentoring
- Training
- Process improvement
- Policy Compliance
- Quality Assurance
- Interpersonal skills
- Communication skills
- Collaboration
- Operational Management
- Team leadership
Certification
- FLM (First Line Manager) certification – Wipro
- Certificate in Business Management and Psychology
- Certificate in fashion designing
- Certificate in volleyball
- Certified lower typing skills
Projects
- B.Com degree: On-the-job training: Import and export documentation and procedures
- MBA project: 'Social marketing' in ABN Andhra Jyothy (local news channel)
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of birth: 08/25/89
- Gender: Female
- Address - #109, Jamunathirth Apartments, D.K. Road, Sr.Nagar, Hyderabad
Timeline
Acting Lead – Operations (FLM Certified)
Wipro
03.2021 - Current
Senior Analyst
Intelenet Pvt. Ltd. (Serco) & Wipro
06.2012 - 09.2018
Master of Business Administration (MBA) -
Institute of Aeronautical Engineering
Bachelor of Commerce (Foreign Trade) -
St. Francis College for Women
Intermediate (CEC) -
Royal Junior College
Secondary Education - CBSE
Hindu Public School
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