Summary
Overview
Work History
Education
Skills
Accomplishments
Mobile Numbers
Disclaimer
Personal Information
Timeline
CustomerServiceRepresentative

Deepak Yadav

Senior Executive
Delhi

Summary

Professional executive with comprehensive experience and readiness to excel in senior leadership. Skilled in strategic planning, team collaboration, and driving business growth. Renowned for adaptability, effective communication, and problem-solving. Adept at optimizing processes, enhancing productivity, and leading high-performing teams to achieve measurable results.

Overview

10
10
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages

Work History

Senior Executive

EXL Services
03.2023 - Current
  • Finding the invoice on multiple Portal like :Iservice, Salesforce, Bernieportal.
  • Applying payment and Invoice on customer policy, Updating EDS for payment received.
  • Find the difference and report to Policy holder if it is underpaid or overpaid.
  • Report to Plan administrator and Billing Consultant if require to make policy paid and clean.
  • Update Customer Management Entry (CME) for future Reference.
  • Working on more than 20+ reconciliation on daily basis and reporting about difference, follow-up on them until they clear.

Process Developer

Genpact
02.2022 - 03.2023
  • Developed and documented process workflows to enhance operational efficiency and reduce turnaround times.
  • Implemented process improvements that streamlined communication between departments, resulting in improved project timelines.
  • Analyzed data trends to identify areas for operational enhancement, leading to the successful roll-out of targeted training programs.
  • Trained new staff on process documentation and best practices, fostering a culture of continuous improvement and knowledge sharing.
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Developed new processes for increased production capacity and improved product quality.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.

Process Associate

Genpact
07.2018 - 02.2022
  • Applying the payment to the customer’s account on the basis of payment made by them.
  • Extract data after every month and distribute amongst team for manual posting.
  • Working as a support with the Manager to lead the team for smooth flow of work.
  • Capturing the payment made by customers in the bank of the company through SAP.
  • Audit of the work done by team, to ensure the accuracy of the work done.
  • Query with bank for missing payment, escalating issue for high importance payment and get resolved it within TAT.
  • Preparing Report on Daily basis like CRM tracker, daily dashboard, query tracker, Reversal Report – FB03.
  • Work on Open item in GL, Payment reversal posting.
  • Query and follow-up with bank for various payment like for depositor details etc.
  • Maintain open item sheet and for the payments which open at the end of bank.
  • Trained new employees on standard operating procedures and best practices, enhancing team performance and maintaining quality standards.
  • Facilitated timely processing of client transactions by analyzing data and ensuring compliance with operational guidelines.

Accountant

Sunrise Overseas
04.2015 - 07.2018
  • Responsible for day to day office accountancy work like Sale & Purchase Entry, Voucher Entry, Cash Book, Bank Book, Reconciliation of bank, Cash Maintain, & other Work.
  • Handling import-export work like, like issuing LC through bank, follow-up with CHA, finding container location, responding to the parties payment issue, releasing payment through bank, maintaining BOE and submitting in bank within TAT.
  • Following up for C form from the customer on daily basis and updating on portal at the same time.
  • Get ready various returns like, VAT, Service tax, Excise.

Education

B.com -

School of Open Learning, Delhi University
New Delhi, India
04.2001 - 01.2014

12th Passed -

C.B.S.E Board

10th Passed - undefined

C.B.S.E Board

Skills

Order to Cash

Accomplishments

  • Participate in automation move and with RPA team 2 bots successfully implemented in process.
  • Submitted 3 Lean Idea in the company for making work easier and save time which reduces manual efforts and help others as well to understand the work process.
  • Three times awarded as best Performer of the team and got bronze award for the same.
  • Appreciation email from client.

Mobile Numbers

  • 09289091178
  • 09650386652

Disclaimer

I hereby declare that above mentioned information is accurate up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Personal Information

  • Father's Name: Bhagirath Yadav
  • Mother's Name: Seema Devi
  • Date of Birth: 01/25/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior Executive

EXL Services
03.2023 - Current

Process Developer

Genpact
02.2022 - 03.2023

Process Associate

Genpact
07.2018 - 02.2022

Accountant

Sunrise Overseas
04.2015 - 07.2018

B.com -

School of Open Learning, Delhi University
04.2001 - 01.2014

10th Passed - undefined

C.B.S.E Board

12th Passed -

C.B.S.E Board

Similar Profiles

CREATE PROFILE
Deepak YadavSenior Executive